I purchased a ski suit from H&M’s official website and paid approximately $233 for it. Because ski suits are usually tight-fitting, I intentionally ordered a size Large, but when the product arrived, it was larger than expected. The item was delivered to me on January 16, and I handed it over to the shipping company for return on January 17, the very next day, so that I could purchase a different item instead.
Despite this, the product was sent back to me with the claim that it had been “used.” Frankly, I do not understand how this is possible, as the product still has the large original tag attached. Am I supposed to ski or exercise with the tag still on? How can this be considered used? What makes this even more frustrating is that I was never informed of this decision in advance. I only found out when I received a shipping notification.
I received the returned item on January 26, 2026, at around 4:28 p.m., and because it was already late in the day, I was unable to send it back again on the same day. As someone who is involved in e-commerce myself, this is the first time I have encountered such a practice, and I am both shocked and seriously inconvenienced.
I will be sending the product back for return again, and my request is for a full refund of the $233 I paid. If the item is once again returned to me with the claim that it is “used,” I want to clearly state that I will file a complaint with the Consumer Arbitration Committee. I expect H&M to carefully review the product this time, correct this mistake, and process my refund as soon as possible.
I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
I received my H&M order (No: 67312146851) on April 7, 2025, and returned four items just two days later, on April 9. However, on April 17, the return package was sent back to me because I hadn’t included the invoice. As soon as I located the invoice, I reshipped the items on April 25. Now, H&M has ...
I returned an item that didn't fit, but they keep sending it back to me. I bought this product directly from their main website, trusting that H&M was a reputable and reliable company, yet they're constantly rejecting my returns with absurd excuses. First, they claimed there was no invoice, even th...
I bought a dress from the H&M Turkey online shop. I got it on June 1, 2023, but it didn't fit, so I sent it back on June 16, 2023. But H&M Turkey sent the item back to me, saying that it was dirty and smelled like sweat. The item was returned with the tag still on it and had not been used. When I ch...
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