I purchased a gift card/event code for the game Free Fire through Google Play for approximately $7. However, when I try ...to redeem the code in the game, the system displays a message saying, “We need more information to redeem your gift card,” and the code does not work at all. Even though I have tr
For about a month, I haven’t been able to properly use my own account because of an issue with the Google Family Link ap...p. Even though my account is a parent account, when I try to download an app from the Google Play Store, I get the message, “Parental controls restrict downloading this item,” and
On February 17, 2026, I purchased an annual subscription to the Fitify app through Google Play for approximately $9. Sin...ce I was not satisfied with the app, I canceled the subscription on February 18, 2026 — just one day after the purchase. However, several days have passed and I have not received a
An unauthorized charge of $106 was made on January 25 from my bank card, which was saved on my child’s tablet, for an ap...plication called Draw It. Neither my spouse nor I entered our card information to purchase this app. The transaction was made entirely without my knowledge. As soon as I became awa
On February 14 at 10:54 PM, two separate charges of $3 each were made throu...gh Google Play for a TV+ subscription, totaling $6. Despite the charges, no
Unauthorized charges were made to my Halkbank Paraf credit card under the name “Google Avakin Life 3D London,” starting ...on February 13. These transactions were processed in multiple small amounts, occurring daily and sometimes several times per day, totaling approximately $58 in unauthorized charges
On February 11, 12, and 13, I discovered — after receiving the billing statements — that my 4½-year-old son made in-app ...purchases through Google Play without our knowledge or consent. Although the total amount of the transactions appears as $39, we were not aware of these games, nor are they being p
For the past two weeks, I have been unable to reinstall the E-Nabız application from the Google Play Store on my Redmi 1...3 phone, even though it was previously installed on my device. The download remains stuck in the installation phase and never completes. As a result, I cannot log into MHRS or sche
On February 17 at around 7:38 PM, an unauthorized payment of $16 was made through the game Gamexis on the Google Play St...ore using a Redmi 12 device, without my knowledge or approval. I noticed the transaction within 24 hours. The game was never played, and after the purchase, I immediately followed
I would like to share the issue I experienced regarding Crash Bandicoot: On the Run, developed by King. I was a dedicate...d player who genuinely enjoyed the game and invested a significant amount of time into it. The game also had a high rating of around 4.8 on the Google Play Store. However, the serv
On February 17, 2026, a total of $89 was charged to my Ziraat Bank debit card, which is registered in my name, under the... description “LIDIO/Google.” The transactions were processed in multiple installments throughout the day — six separate charges of $2 each, along with one charge of $80. These tran
I purchased gold in the game Travian through Google Play using my Türk Telekom mobile line; however, in both transaction...s, the gold was not credited to my game account. Last night and again about an hour ago today, I made purchases of $14 and $7, totaling $21, which were charged to my mobile account
I am writing to complain about unauthorized in‑game purchases made in the Free Fire game through Google Play. On 25/01/2...026, purchases were made from inside the game using my Google Play account linked to the email address aishajana***@gmaiil.com, with a total value of 217 US dollars, which is appro
I am writing regarding multiple unauthorized in‑app purchases made through Google Play for the Free Fire gaming bundle p...acks on my Android device. On 14 January 2026, between approximately 6:00 pm and 7:30 pm, my child used my phone without my knowledge and made several purchases in the game. These
I downloaded a game called Kingshot through an advertisement shown on Googl...e Play. The ad gave the impression that the game was educational and entert
I have been using an Android phone in Turkey and was able to use the OmeTV application on the Google Play Store without ...any problems until recently. However, since September 2025 I can no longer access OmeTV through the Play Store and I am now unable to find or download the application there. Before
I am a PUBG Mobile player, and I am currently unable to play ranked matches due to a UC-related error. When I try to ent...er ranked games, the game displays the message: “You do not have sufficient UC to use this feature. To improve your game experience, please complete the refunded UC,” and does not
I am writing to report an accidental purchase made through my Google Play account and to request a refund of the Play Po...ints used. I am using a Xiaomi Redmi device, and my Google Play account is registered in India. On 7 December 2025, I mistakenly used my Play Points to purchase an emote in the gam
On October 15, 2025, an unauthorized transaction of ₺1,019.00 was charged to my credit card under the name “Lıdıo Google....” This payment was made without my knowledge or consent. Google Play should not be able to process a payment without user authorization. I request that the unauthorized amount be
"Thank you for activating my payment 😁"
I was in Russia for about a month and a half, and while I was there, I kept... getting an error on Google Play saying, “Your current country doesn’t matc
On October 13, an unauthorized charge of ₺385 was withdrawn from my account through Lidio/Google Play. The transaction a...ppears under the name “Lidio Google Foto.” I have not started any subscription or membership related to this service, nor have I given any authorization or consent for such a payme
Without my knowledge or consent, ₺49.99 was withdrawn from my Garanti BBVA account by Lidio GO in both September and Oct...ober, even though I never applied for or started any subscription with this service. I only noticed this issue recently, and I have never signed up for Lidio GO or authorized any s
On October 12, 2025, I made a payment of ₺1,299.99 through Google Play Store for the app “Ultimate Betting Tips | Luxury...” (Order No: GPA.3303-6141-8930-70390). I tried to use the app on my Samsung Galaxy A30, but even though I successfully registered, I couldn’t log in, and the features I paid for w
I played the Woody Star game through Google Play, and on September 27, I won two rewards, one worth ₺10,500 and another ...worth ₺17,500, for a total of ₺28,000. The game stated that the winnings would be transferred to my account within 7–14 days. However, as of October 13, no payment has been made to
