Unauthorized Google Play Charges Added to My Paycell Bill

I am filing a complaint regarding recurring charges made through Paycell under the Google Play Store service using the “Charge to My Bill” payment method, without my knowledge or authorization. I later noticed that charges of 424.99 TL were added to my mobile phone bill on July 18, 2026, August 18, 2026, and September 18, 2026, totaling approximately $26. I did not authorize or approve any subscription, membership, or other transaction associated with these charges. The only messages I received were notifications stating, “Your 424.99 TL payment through Charge to My Bill for the Google Play Store service was completed on July 18, 2026 at 04:29:43. To view your transaction details, please visit the Paycell application. B002.”

These payments were collected for three consecutive months without my explicit consent or knowledge. I request that Paycell and the relevant parties clearly explain what transaction or subscription was used as the basis for charging these amounts to my mobile line. I also request that no further automatic charges be made through this line under this name or any similar name.

I request a full refund of the three monthly charges made without my authorization, totaling approximately $26, with each monthly charge being 424.99 TL. I also request that the relevant subscription or transaction be immediately canceled and that no further charges be made to my mobile line without my prior notification and explicit authorization.