My child made in-game purchases and Google Play approved them — how can I reverse family purchases?

If your child made in-game purchases and Google Play approved them, and you want to reverse them:

• Go to play.google.com → Order History and locate the charges (ID GPA.XXXX)
• Check the date and amount, as refund eligibility may depend on timing
• Review or enable Parental Controls and purchase authentication for future transactions
• Change your password and enable two-step verification

Request a refund through Google Play:

• Use the “Request a refund” option for the specific order
• Explain that it was an unintentional purchase made by a minor
• Attach screenshots and confirm you’ve enabled controls to prevent it from happening again

Ask them to:

• Review the case as an unauthorized purchase by a minor
• Confirm whether the in-app purchase refund policy applies
• Provide a response timeframe and case number
• Clarify whether the developer must approve the refund

If Google Play rejects the request:

Share your case on Xolvie so others are aware and the company is prompted to act.