4
Resolved
MoboReels Refund, Cancellation and Block Of Any Further Charges
August 24 6:52 PM21
I am writing regarding unauthorized recurring charges being taken from my c...redit card by MoboReels. On August 10, 2026, I intended to make a one‑time
MoboReels
MoboReels
Complaints
7 complaints
MoboReels Rejects A Refund For Unused Service
August 16 9:31 AM28
I purchased an Ant MoboReels subscription on 10 August 2026 for £28.49. From the first day, I had an access problem and ...have not been able to use the service at all. Despite the fact that I could not access or use the product in any way, the subscription fee of £28.49 was still charged. I contacted
Urgent Unauthorized Billing From Moboreels
July 30 7:41 PM49
On July 21, 2026 and July 28, 2026, I was charged 29.99 USD each time via my Apple Card for a Moboreels subscription lin...ked to the Changdu (HK) Technology / MoboReader application through the Apple App Store. I had actively cancelled this subscription in June and therefore did not authorize any furt
MoboReels Charged My Card After Apple Subscription Cancellation
June 19 5:40 PM11
I had a short movies/series subscription with Ant*MoboReels that I started through Apple. I canceled this subscription t...hrough my Apple account, and in my Apple subscriptions section it clearly shows as canceled. Despite this, on 06/19/2026 I was charged $14.99 from Ant*MoboReels, appearing on my ba
I Would Like A Refund And To Be Totally Unsubscribed From MoboReels
May 30 4:02 AM132
I live in Australia and I have been experiencing ongoing, unauthorized and unexpected charges from ANT*moboreels for man...y months, even though I do not clearly remember ever signing up for a subscription. Initially, I only clicked on their site and did not think I had committed to any paid service, b
1
MoboReels Refund Request Of 1 Week VIP Subscription
May 25 6:36 PM122
I purchased a one-week subscription in the Moboreels app today via Google Play Egypt for $24.99. I bought this subscript...ion specifically for accessing stories, and I honestly believed that this subscription would cover both short dramas and stories together. Only after paying did I discover that sto
I Face Moboreels Unauthorized Charges Through Google Play Billing
January 19 7:14 PM90
On January 18, 2026, I downloaded the Moboreels app for the first time through my Google Play account. While I was just ...browsing and trying to exit the app, I was redirected to a paid screen. As I attempted to leave that page, the screen froze, and I had to force close the application. Shortly after
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MoboReels: Brand Overview
MoboReels is a mobile entertainment platform owned and developed by CHANGDU (HK) TECHNOLOGY LIMITED. Designed as a vertical short-drama streaming application, MoboReels caters to audiences looking for quick, bite-sized video entertainment. The app is available globally on iOS and Android platforms and provides highly dramatized mini-series crafted specifically for on-the-go mobile viewing.
Industry and Activities
MoboReels operates in the digital entertainment and short-form video streaming industry. The platform specializes in serialized micro-dramas, with episodes typically lasting between one and three minutes. Their content library covers a wide array of popular and viral genres, including billionaire romance, revenge, fantasy, time-travel, and werewolf stories. Operating on a freemium and micro-transaction model, the app allows users to watch introductory episodes for free, but requires them to purchase in-app currency (coins), buy subscriptions, or watch advertisements to unlock subsequent episodes.
User Sentiment and Key Insights
While many users find the short dramas on MoboReels highly engaging and addictive, the overall user sentiment reveals significant frustrations regarding the app's monetization strategies and customer support. Based on recent user reviews, consumers should be aware of the following recurring complaints:
- Expensive and Confusing Payment System: A major point of contention is the app's pricing structure. Users frequently complain that the cost of unlocking episodes is disproportionately high. Furthermore, many users report that purchasing a "VIP" subscription does not grant unlimited access, as they are still forced to buy extra coins to watch newer episodes.
- Bonus Point and Ad Glitches: Users attempting to unlock episodes for free by watching ads often report that the system is unreliable. Complaints include ads failing to load, the app not rewarding promised bonus coins, or earned coins mysteriously disappearing from user accounts.
- Billing Issues and Unexpected Charges: Several reviews highlight problems with unexpected or duplicate charges on credit cards, coupled with a strict no-refund policy that leaves users feeling misled.
- Unresponsive Customer Service: Users frequently express dissatisfaction with MoboReels' customer support, noting that inquiries regarding billing disputes, lost coins, or technical bugs are often met with generic automated responses or completely ignored.
Share Your Experience
Have you watched mini-series on MoboReels? Whether you enjoyed the captivating storylines or faced issues with the app's coin system and customer service, your feedback matters. We invite you to write a review and share your personal experience to help guide other users on our platform!