I was charged for a purchase I didn’t make and Google Play isn’t helping — how can I get my money back?

If you were charged for a purchase you didn’t make on Google Play and you’re not getting help and want to recover your money:

• Check your Google Play order history to identify the transaction
• Verify whether someone with access to your account could have made the purchase
• Change your password and enable two-step verification
• Save screenshots of the charge on your bank statement and the order in your account

Contact Google Play again stating that it is an unauthorized charge:

• Include the transaction ID, date, amount, and account email
• Attach screenshots of your statement and order history

Ask them to:

• Confirm the exact origin of the purchase
• Review whether there was unauthorized access to your account
• Process a refund if the charge was not authorized
• Provide a specific resolution timeframe
• Assign you a case number

If you do not receive a solution:

Share your concerns or file a complaint on Xolvie to connect with others and find support.