On October 12, 2025, I made a payment of ₺1,299.99 through Google Play Store for the app “Ultimate Betting Tips | Luxury” (Order No: GPA.3303-6141-8930-70390). I tried to use the app on my Samsung Galaxy A30, but even though I successfully registered, I couldn’t log in, and the features I paid for w...
I played the Woody Star game through Google Play, and on September 27, I won two rewards, one worth ₺10,500 and another worth ₺17,500, for a total of ₺28,000. The game stated that the winnings would be transferred to my account within 7–14 days. However, as of October 13, no payment has been made to...
On April 5, 2025, I purchased a Google Play gift code worth ₺300 from a BİM store. The code was sent to me via text message. However, when I tried to redeem it on Google Play several times, I kept receiving the following error message: “We need more information before you can use your gift card.”...
Since October 7, 2025, I’ve been unable to make any payments in the game Tower Var through Google Play. Each time I try, I get the following error message: “This transaction cannot be completed. Please resolve issues with your payment profile and try again.” Even though my credit card has sufficie...
In September, a charge of ₺444.89 was reflected on my account through Paycell for a video application with no visible name on the Google Play Store. However, no such purchase appears in the store or in my payment history. The fee only shows up on my Paycell bill, and I have the receipt as proof. I f...
On my Redmi Note 11S device, when I tried to use the ₺100 gift code I purchased through Google Play, I encountered an error saying “We need more information, please fill out the form.” This was the first time I tried to use the code, and I experienced no internet or device issues. I bought the code ...
I have experienced severe harm due to slot game applications on the Google Play Store and the misleading ads they display on my Android device. These ads encourage gambling with false promises such as “free bonus” or “instant cash deposited to your account,” and they appear almost constantly across ...
I just found out that others bought things using my Google Play account without my permission or knowledge. I asked for a refund right away, and I've done it more than occasions, but I haven't gotten a clear answer or explanation. When I check the status of my refund, it's either ignored or automati...
It is absolutely not safe to make any purchases through Google Play. You do not have any consumer rights. I think they are doing this as a discrimination against Türkiye. Therefore, please, such companies should not be given a bonus. There was a problem with the application I purchased. I informed t...
While I was asleep at night, ₺746.10 was withdrawn from my card by Google Play. I am a citizen of Azerbaijan, and 33 manats were withdrawn. I did not authorize this transaction, and I have no idea what it was for. Despite exercising my right to dispute the transaction, the money has still not been r...
My 10-year-old son was able to make ₺7000 worth of purchases on Brawl Stars through the Play Store within 25 days, using a billed mobile line, without my knowledge. Even though the app itself and my account settings clearly indicate my son's age and that I am the account manager, how can the system ...
I am unable to use my Google Play Points, and I have not received any support despite repeated attempts to resolve the issue. I’ve sent notifications and checked settings, but there is no option or solution available. The community support section only provides generic responses that do not address ...
I have an active subscription through Google Play, but after resetting my phone, my Google Play account was deleted, and I no longer remember the email address linked to it. Because of this, I cannot access my account to cancel the subscription, yet I am still being charged every month. I contacted...
I purchased a 100 TL Google Play balance from Turkcell Pasaj, but the code doesn’t work. When I try to redeem it on my Google Play account, it keeps showing the message "We need more information." Despite sending the invoice, text messages, and all required details via email, the issue remains unres...
I have been using the Head Ball 2 app from the Google Play Store, but the product descriptions within the app are entirely misleading and deceptive. The features described do not align with the actual performance of the items bought, which seems like a purposeful effort to deceive users. I reached o...
I recently purchased 2500 in-app stars from Telegram through Google Play, but despite the payment being completed, the stars did not display in my account. I've contacted both Google and Telegram to remedy the issue, but I'm caught between the two. I just want this issue handled and to receive what ...
My 7-year-old son put several games on my phone without my permission, and when I tried to get my money back through Google Play, they all said no. They told me that their refund policy doesn't apply to my case, and while they said they were sorry, they didn't offer any real help. I keep getting the...
"Initially, they did not approve the refund by citing company policy. Then they did. It would not be appropriate for a giant company like Google to withhold money that wasn't provided in return. Thank you."
I recently purchased 2500 in-app stars from Telegram through Google Play, but despite the payment being completed, the stars did not display in my acc...
Lidio took ₺909.99 out of my Google Play/y account today. The same amount is going to be charged for the same subscription tomorrow, but seeing the charge today makes me suspect. I'm afraid that tomorrow the same amount will be taken out of my account again. If this happens, I will make a complaint ...
Someone took money from my Duolingo account without my knowledge or permission. I asked for a cancellation right away, but after waiting for a reply none has been given. Since I only got a withdrawal warning from my bank—not any notification, password request, or confirmation message for this transa...
I bought a ₺250 Google Play code, but when I tried to redeem it, I got a message saying, "We need more information," and was told to send an email to Google. I've already sent the email and am eagerly awaiting a response. I kindly request for this matter to be resolved promptly.
After updating my Philips 55PUK6400/12 Android TV, I can no longer sign into my Google Play account, even though my email and password are correct. This issue has made it impossible for me to use the TV properly. I contacted customer service, and they told me that due to an expired agreement, I can ...
"My appeal through Google was accepted, and the refund has been processed. Thank you..."
My child accidentally made a game purchase on Google Play, resulting in ₺569.99 being charged to my card. I requested a refund, but it was denied. I am seeking the return of this amount, as I do not wish to pay ₺569.99 for a game. Please help.
