BeautyPlus Pro Annual Subscription Refund Denied

I would like to report the issue I experienced with the BeautyPlus Pro annual subscription offered through Google Play. My sibling started the subscription believing that it was a trial version, but immediately afterward, an annual fee of approximately $20 was charged to my account on the same day. The payment was made on September 3, 2026, through the Google Play account associated with m********@gmail.com, and the order number is listed as GPA.3385-0425-6989-27638. The Google Play digital receipt shows the payment method as “Türk Telekom.”

As a university student trying to manage a limited budget, being unexpectedly charged approximately $20 for a subscription that was mistakenly believed to be a trial has caused me significant financial hardship. Although the subscription was canceled on the same day and I barely used the service, my refund request through Google Play was rejected multiple times. The Google Play Support Team stated in its responses that my refund request for the approximately $20 BeautyPlus Pro annual subscription was not approved. No flexible approach was provided in favor of the consumer despite the subscription being canceled so shortly after purchase.

I also contacted s******@beautyplus.com and explained the situation in detail, but I have not received any response that would resolve my financial loss. Because the subscription appeared to be a trial but resulted in an immediate annual charge, and because the refund for a subscription canceled on the same day has repeatedly been denied despite all of my requests, I feel that I have been seriously disadvantaged and misled.

I request that BeautyPlus and Google Play fully cancel the BeautyPlus Pro annual subscription associated with order number GPA.3385-0425-6989-27638 and provide me with a full refund of the approximately $20 charge, including the payment processed through the Türk Telekom mobile billing channel.