Franke

I’m experiencing an ongoing problem with my Franke dishwasher—specifically, the glass (kadeh) indicator light keeps flashing, and the machine won’t start. Although I hear a faint sound coming from the unit, it quickly stops after a few seconds, and the wash cycle never begins. To troubleshoot, I tr...

I purchased a kitchen sink from Franke, expecting high quality from such a reputable brand. However, just one week into using it, I deeply regret the decision. Despite handling it with great care, the sink constantly develops unsightly stain marks as soon as it dries. No matter how clean it is, the ...

I’ve been using a Franke double-door refrigerator, and two days ago, the cooling section suddenly stopped working. The freezer compartment is functioning normally, and I can see and adjust its temperature on the display panel. However, the refrigerator side doesn’t show up on the screen anymore. It...

We purchased two refrigerators from the Franke dealer in Gaziantep, trusting the brand's global reputation and paying a significant amount with the expectation of long-term reliability. Unfortunately, one of the units has been giving us constant problems from the beginning. We could only get it to w...

I own a Franke stovetop, and I’m experiencing a serious safety issue: the knobs get so hot during use that they’re nearly impossible to touch—hot enough to burn your hand. Over time, one of the knobs has even started to melt from the heat. This isn’t just an inconvenience; it’s a real hazard. When ...

After purchasing the Franke FCO 86H oven, we quickly began to notice a major issue during use. From the very first baking sessions, excessive steam started accumulating inside the oven, and water began pooling in the bottom compartment. This continued to happen in later uses, so we contacted technic...

I am writing to formally express my deep dissatisfaction regarding a serious issue with Franke Turkey, which is severely undermining the reputation of the Franke brand on a global scale. In February 2025, I placed an order for a Franke sink and faucet from an official distributor of Franke Turkey, a...

My Franke refrigerator, installed in July 2022, has already broken down in less than three years. I paid more than competing brands expecting superior durability and quality, but Franke has turned out to be a complete disappointment. At first, the authorized service told me that the mainboard was d...

My Franke refrigerator broke down, and reaching the authorized Franke service center in Adana (Şaşmaz) took us several days. After finally getting through, they gave us a service appointment 10 days later. We had to live without a refrigerator for 10 days, which was extremely inconvenient. On the a...

My Franke FDWS712AXS dishwasher has developed peeling and rust on both the upper and lower racks, even though it has been less than five years since I purchased it. This is not acceptable for a premium brand like Franke, which I chose precisely because of its reputation for quality and durability. ...

We purchased a Franke appliance set in 2018 and have generally been satisfied with the products. However, we have been experiencing ongoing issues with our FDWS 614 DA++ XS model dishwasher for quite some time. • Rust and mold have formed on the racks, which raises concerns regarding hygiene and usa...

My Franke fridge stopped working. I called their service, and they came, checked it, and said it needed a new fan. They replaced the fan and charged me for it. However, just 30 hours later, the fridge stopped working again. It keeps turning on and off, just like before. I even made sure there were n...

Three years ago, I purchased all my kitchen built-in appliances (oven, microwave, stove, hood, dishwasher, and even the kitchen sink set) from Franke, trusting the name of such a large company. However, I have encountered a rust issue with my Franke FDW 612 E6P A++ fully integrated dishwasher, espec...

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I am extremely frustrated with Franke's lack of spare parts availability. The lower rack of my Franke dishwasher broke, and I have been unable to find a replacement anywhere—not from the authorized service providers, nor in the market. How can a company sell expensive imported appliances but fail t...

Every two years, the baskets in my Franke dishwasher, which I bought in 2018, start to rot and break. The baskets were changed two years ago, but the same problem has come up again in 2024 because the quality of the materials hasn't gotten better. The local service wants ₺3500 to replace both basket...

On Monday, November 18, 2024, M*** Ç*** from Franke’s branch came to check my dishwasher and informed me that the processor needed to be replaced, estimating that the repair process would take about a week. After paying approximately ₺10,500, they took my dishwasher to the workshop the same day. On ...

My Franke dishwasher baskets are rusted and broken. The wheels are another problem. I have to force them into place every time. I used my previous machine for 18 years and never had such a problem. I had quit my machines just because I bought all my kitchen appliances from Franke. When I called the ...

We purchased Franke's wine cooler with the code "FMY 24 WCR XS | 131.0669.345" in June 2023 and requested installation from an authorized service on 03.06.2023. During the installation, the product was installed without any information or warnings provided, and the warranty certificate was approved....

I've had the Franke FDWS712 dishwasher for approximately 3.5 years, and for more than a year, I've been dealing with rusting problem that appears to be worsening over time. After doing some research online, I learned that many other customers had encountered the same issue, leading me to believe tha...

We bought Franke kitchen products for the house we moved into four years ago. However, after four years, we noticed that the wires of the dishwasher racks had peeled off, and rust was mixing with the washed items. We took pictures and sent them to Franke, but they claimed the fault was ours. Yet, we...

On August 12, 2024, we bought a Franke stove from K. Maraş Belde AVM. The installation took around three days and went very successfully. However, once the stove was fitted, deformations emerged on the central wok burner, as shown in the photographs below. White patches occurred on both the cast iro...

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Our Franke refrigerator has malfunctioned annually for the past three years. Despite multiple service calls and requests for a replacement, we continue to experience the same issues. Recent breakdowns have resulted in spoiled food due to extended repair times. Franke's customer service in Turkey has...

I used Franke's oven because I trusted the quality of their products. The oven malfunctioned before the warranty period expired. The bottom heating element was damaged. The service technician arrived, evaluated it, and confirmed that it was malfunctioning. "Let's place an order, it'll arrive within ...