We purchased two refrigerators from the Franke dealer in Gaziantep, trusting the brand's global reputation and paying a significant amount with the expectation of long-term reliability. Unfortunately, one of the units has been giving us constant problems from the beginning. We could only get it to work for about three months at a time by paying for gas refills. Recently, the second refrigerator also started malfunctioning in a similar way.
The main issue with both appliances is persistent gas leakage, and now the touchscreen on one of them has also stopped working. Although the service team has visited multiple times, their interventions haven’t resolved the ongoing cycle of breakdowns. These constant failures have made our lives miserable, especially during the summer months when refrigeration is essential.
This is not what we expected from a brand like Franke. We feel completely let down and exhausted as a family dealing with two faulty products. We urge Franke to step up and take full responsibility by offering a lasting solution—whether through repair, replacement, or compensation. As a customer and a family, we are fed up. Please honor your brand promise and corporate responsibility.
My refrigerator, which warranty expired about two months ago, malfunctioned on June 15th. I called the service, and they informed me that a gas test was needed to diagnose the issue. I was charged ₺500 for this service. The gas test the following day showed no leaks, but they concluded the refrigera...
Our Franke refrigerator has malfunctioned annually for the past three years. Despite multiple service calls and requests for a replacement, we continue to experience the same issues. Recent breakdowns have resulted in spoiled food due to extended repair times. Franke's customer service in Turkey has...
I am writing to express my deep dissatisfaction with the recent malfunction of my Franke fridge, which I purchased just three years ago. I am dismayed by the fact that despite its minimal usage and the excellent care I have taken of it, the fridge has suddenly ceased to function properly. Upon inspe...
The refrigerator I bought from you in April 2022 broke down in June 2023. We contacted the Franke service in Bodrum, who came around and informed us that the memory card needed to be replaced. If they have it in stock, it can be replaced right away; if not, they can order it from headquarters and no...
I purchased a Vestel refrigerator from the Trabzon Of Vestel dealer, and from the very first day, I noticed a serious issue. The rear water tank fills up and overflows every two days, no matter how I use the appliance. This problem has continued without any improvement since the day of purchase. Be...
Comments