We bought Franke kitchen products for the house we moved into four years ago. However, after four years, we noticed that the wires of the dishwasher racks had peeled off, and rust was mixing with the washed items. We took pictures and sent them to Franke, but they claimed the fault was ours. Yet, we've used machines from other brands for years and never encountered such an issue. We decided not to dwell on it and thought we would resolve the matter as quickly as possible. The authorized service got in touch, quoted prices, and placed orders. However, it has been 1.5 months, and the top and bottom racks have not yet arrived. Every time I call, I’m met with excuses like, "It hasn't arrived yet, it will be here in two weeks, it's out of stock." We haven’t been able to use the dishwasher for 1.5 months. Is such a disgrace even possible? We chose this brand thinking it was high quality, but look at the treatment we received. We're being humiliated with our own money. I expect the problem to be resolved as soon as possible, and I will steer clear of Franke products from now on.
About a week ago, I discovered rust forming on the racks of my Franke FWDS712++XS dishwasher, and it has spread rapidly in a very short time. Although I’ve owned the machine for 4 years and it's now out of warranty, I’ve always used it properly and maintained it according to the instructions. It’s e...
My Franke dishwasher baskets are rusted and broken. The wheels are another problem. I have to force them into place every time. I used my previous machine for 18 years and never had such a problem. I had quit my machines just because I bought all my kitchen appliances from Franke. When I called the ...
The pump in my Franke dishwasher stopped working after 2.5 years of buying it. Once the warranty was up, we reached out to Franke service to get some original parts and ended up shelling out a pretty penny for the repair. They repaired the pump, but even after the machine came back from the service ...
Unfortunately, we've come to realize that we made a mistake by trusting the size and quality of the Franke brand. We've been using this Franke dishwasher for about 5 years now, but unfortunately, it started to rust and fall apart in the lower and upper baskets. Before, we used a popular brand and di...
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