Samsung Washing Machine Drum Not Rotating - Service Unreachable
I purchased a Samsung washing machine with the number 07LC5ESX201006 through the Samsung online site in Çanakkale, and for more than a month the drum has not been rotating. Because of this malfunction, I have not been able to use the machine properly for a long time and my daily life has been negatively affected. I tried to reach Samsung service regarding this issue, but it is almost impossible to contact the technical service. Customer service only creates a record and does not produce any real solution or follow-up, so the problem has still not been resolved. Considering that the product has had a serious malfunction and that I have not been able to receive effective service for over a month, I request that my washing machine be replaced with a new device as soon as possible and that this process be handled quickly and without causing me any further inconvenience.
Dear Customer, Thank you for getting in touch. We kindly ask you to provide us with your first and last name and contact information so that our solution center can contact you. Sincerely, Samsung Electronics Turkey
Bilal yördem
Dear Customer, You can share your phone number and full name in the reply field so that we can contact you. Our solution center will reach out to you shortly. Sincerely, Samsung Electronics Turkey
The invoice contains the existing information.
Dear customer, We were unable to reach you because you did not share your contact information. You can reach our live support lines. Sincerely, Samsung Electronics Turkey
You can access it from the invoice details if you wish; all the information is visible on the invoice and is uploaded in the system.
