I am extremely frustrated with Franke's lack of spare parts availability. The lower rack of my Franke dishwasher broke, and I have been unable to find a replacement anywhere—not from the authorized service providers, nor in the market.
How can a company sell expensive imported appliances but fail to provide spare parts? Shouldn't there be a legal requirement for importers to supply spare parts? Consumers should be warned about this issue before purchasing. Why pay a premium for a product that becomes unusable due to a missing part?
I strongly advise buyers to choose local brands with better service and spare part availability. Franke, please resolve this issue immediately!
I own a Franke FDWS 712 XS dishwasher, and the lower basket has completely rusted and disintegrated, which is unacceptable for a product that’s supposed to last for years. What’s even worse is that I have been waiting nearly 11 months for a replacement part from the Edremit service center, and there...
We bought Franke kitchen products for the house we moved into four years ago. However, after four years, we noticed that the wires of the dishwasher racks had peeled off, and rust was mixing with the washed items. We took pictures and sent them to Franke, but they claimed the fault was ours. Yet, we...
About a week ago, I discovered rust forming on the racks of my Franke FWDS712++XS dishwasher, and it has spread rapidly in a very short time. Although I’ve owned the machine for 4 years and it's now out of warranty, I’ve always used it properly and maintained it according to the instructions. It’s e...
Unfortunately, we've come to realize that we made a mistake by trusting the size and quality of the Franke brand. We've been using this Franke dishwasher for about 5 years now, but unfortunately, it started to rust and fall apart in the lower and upper baskets. Before, we used a popular brand and di...
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