I used Franke's oven because I trusted the quality of their products. The oven malfunctioned before the warranty period expired. The bottom heating element was damaged. The service technician arrived, evaluated it, and confirmed that it was malfunctioning. "Let's place an order, it'll arrive within a week, and we'll replace it," they added before leaving. However, the deadline has gone. We called customer support, and they indicated it may take a long time, with the heating element taking anything from a month to three months to arrive, and we could contact the factory if we wished. We called the number provided and were told "You'll be contacted"; but, everyone is passing the buck, my problem remains unresolved, and my oven is currently inoperable. This is not the kind of attention, service, or product devotion I expected from this brand. Those thinking about spending so much money, I believe, should reconsider.
I purchased a Franke kitchen faucet three years ago, trusting the brand’s reputation for quality. Unfortunately, I’m now dealing with multiple issues that shouldn’t occur on a premium product in such a short time. First, the coating on the faucet started peeling, and then the water flow decreased dr...
About 2-3 months ago, I bought a set of built-in appliances from Franke, and I'm going through a really painful experience. The cooktop I got was all scratched up, even though it was supposed to be brand new. It looked like someone had already used it. We checked out the product with the tech team, ...
I finally installed the four Franke products I bought on September 22, 2023. I'm no longer going to use Franke products because I'm a user of their products. Even if the products are good, it's equally important to address any service issues that come up after you've already paid a lot of money. The...
I'm really disappointed with the Franke brand. We decided to invest in and buy Franke appliances that are built-in because we think they're the best. But, after using the oven only 1-2 times, it started having frequent malfunctions. The oven was really loud, so we got a new fan, but it's still maki...
After purchasing the Franke FCO 86H oven, we quickly began to notice a major issue during use. From the very first baking sessions, excessive steam started accumulating inside the oven, and water began pooling in the bottom compartment. This continued to happen in later uses, so we contacted technic...
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