Citroen C4 X Zero Km Delivered Defective - Compensation Denied

On 06 November 2025, I purchased a brand new Citroën C4 X from Citroën Alpata, paying a total of ₺1,720,000 via EFT. From the very first day, the issues I experienced have been completely incompatible with the concept of a “zero-kilometer” vehicle. The vehicle was delivered to me in a dirty and careless condition. On the same day, after only 12 km of use, the car broke down on the road. Following the inspection, the authorized service confirmed that the malfunction was not user-induced, clearly indicating that the vehicle was not properly checked before delivery. Shortly after I started using the vehicle, I noticed multiple paint defects on the bodywork, including rough and textured paint surfaces as well as linear and point-like paint deficiencies. These defects were photographed and officially recorded by the authorized service on 28 November 2025 and 03 December 2025. In addition, there is a misalignment between the hood and the body, causing the hood to rub against the fender and resulting in paint damage. This issue has also been observed and documented by the service. Despite these clear defects and the existence of official service records, Citroën Turkey headquarters refuses to acknowledge them as faults, referring to an undefined “3 mm tolerance” without providing any technical, scientific, or legal explanation. Even defects recorded as exceeding 3 mm are described as “normal”. Although I have repeatedly requested a written explanation, I have only received phone calls, and no written justification has been provided. During my communications with customer service, particularly with Ms. A***, standardized responses were repeated and my questions remained unanswered. It is unacceptable to expect a consumer who has purchased a zero-kilometer vehicle to accept paint defects and assembly faults as normal. Citroën Turkey’s approach avoids responsibility, lacks transparency, and fails to take the consumer seriously, completely undermining my trust in the brand. Due to the existing manufacturing and paint defects, as well as the high risk of future paint and bodywork issues, the vehicle has already suffered and will continue to suffer a loss in value. Therefore, I request a reasonable partial refund as compensation for the current and potential depreciation of the vehicle. Additionally, I request that all existing and any future paint and bodywork problems related to these defects be fully covered and repaired free of charge under warranty.