I purchased in-game cosmetics for the game Infinity Nikki through Epic Games. On February 1, $14 was charged to my card.... I have both the bank receipt and the authorization code for the transaction. Despite this, the content I purchased was never credited to my account, meaning I neither received the
I purchased Dying Light 2 for PC through Epic Games and had been progressing through the main story after investing a si...gnificant amount of time and effort. After completing the main story mission “Broadcast” and climbing the VNC Tower, I finished the mission and then slept in a safe zone in the gam
"A refund was made to my credit card by VakıfBank. I thank the VakıfBank family for their attention."
On February 8, 2026, two transactions were made without my knowledge or authorization through my VakıfBank World credit ...card by a company called Epic Games Store, based in Lucerne, Switzerland. These transactions appear in my statement as $43 and $76, with the description “EPC*EPIC Games Store Luzer
In the game Fortnite, scenes that involve people being shot with rifles and disturbing elements such as an accessory sha...ped like a shark impaled on a stick are extremely unsettling to me. Even though the game is labeled as suitable for ages 12 and up, I believe the level of violence in the content a
I would like to express my serious concerns to the Ministry of Family and Social Services regarding the effects of the d...igital gaming platforms Steam and Epic Games, which operate in our country, on children and young people. I believe that the content offered on these platforms is not adequately mo
Today I purchased a DLC add-on for Sniper Elite 5 through Epic Games. The purchase appears to have been completed succes...sfully, and the add-on shows up in the DLC section of the game, but it does not work in the game itself and never becomes active. I tried restarting the Epic Games application and
On January 11–12, 2026, I attempted to purchase the game Red Dead Redemption 2 through Epic Games using the Xsolla payme...nt system with my Akbank debit card. During this process, I was charged $52 twice, for a total of $104. Afterward, I submitted refund requests for these transactions through both E
About a week ago, I stopped being able to access my Epic Games account that I normally use on PC. When I try to log in, ...I receive a “account not found” warning and the only option shown is the account recovery button. The account I created with the email ko************@hotmail.com** now appears as i
I made three separate purchases for Destiny 2 Silver through Epic Games on December 19, January 20, and January 24. Each... purchase was for 3,500 Destiny 2 Silver, and about $3 was charged to my card for each transaction, for a total of $10. However, none of these three purchases were credited to my E
On January 18, 2026, I purchased the game “FC 26 TOTY Edition” from the Epic Games Store with the order number a26011811...20308229. The payment was completed without any issues and the game was added to my library. However, when I tried to play the game, I started experiencing a serious problem. When
I purchased the EA FC 26 TOTY edition via the Epic Games Store on January 16, 2026, with my account registered in Turkey.... Although the payment was successfully processed and I received the invoice and order confirmation from Epic Games, the game has not been added to my EA App library, so I cannot d
I purchased Red Dead Redemption 2 for PC through Epic Games. For the past three days, while playing both the single-play...er and online modes, I have been encountering serious issues involving cheating and inappropriate content. Players are stealing horses through exploits, using various cheats that c
Today I purchased Red Dead Redemption 2 through Epic Games, but even though I completed the payment, the game has not be...en added to my account. I log into my Epic Games account using the email b****@gmail.com**, and I made the purchase through this account. I completed the payment using a bank tran
About three days ago, I purchased three games together through Epic Games and paid a total of $14. Of these games, I pla...yed Grand Theft Auto V for only about ten minutes. Because I experienced several issues with the game, I decided to request a refund, but I have been unable to complete the refund
About one week ago, I purchased FIFA 2026 through Epic Games using my debit card and paid $24. However, when I try to re...quest a refund, I am unable to create a refund request through the system. For days I have been contacting live support, but I have not received any response at all—not even an au
While playing Fortnite on PC, I have been experiencing severe freezing and stuttering issues since switching to a new co...mputer and since Chapter 7 of the game. The game especially lags and stutters during intense scenes such as combat, which completely ruins the gameplay experience. Even though my c
On December 28, 2025, around 5:42 a.m., I purchased the game Red Dead Redemption 2 through the Epic Games platform. Alth...ough $13 was charged from my Ziraat Bank account and the transaction indicated that the payment was transferred to GPay, the game was not added to my Epic Games library. Even thou
I have been actively using my Epic Games account for approximately 5 years, and it contains many of my games. Despite ha...ving two-factor authentication enabled, my account was taken over in a very short period of time. First, I received a notification that my email address had been changed, followed
I no longer have access to the email address registered on my Epic Games Store account because I changed my phone number.... About a year ago, I changed my phone and believed that I had also updated the number on my Epic Games account. However, since my old phone number has been completely deactivated,
I purchased the game Hogwarts Legacy through Epic Games in July. Recently, I saw that the same game was being offered fo...r free on Epic Games, and this situation has left me extremely disappointed. Seeing a game that I paid for being distributed at no cost shortly afterward makes me feel unfairly tre
On November 18, I purchased Hogwarts Legacy: Digital Deluxe Edition through Epic Games. Later, on December 12, I saw tha...t the same game was made free for all users. I have never downloaded or installed the game, meaning I have not used it in any way since the day I purchased it. I experienced a sim
"Thank you for your interest."
On August 12, 2025, at 11:03 AM, my Epic Games account was taken over throu...gh an unauthorized action from a different country, and the Gmail address l
I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, ...but there is no “Refund” button or any section where I can submit a refund request in my library or order details. Even though the game is marked as refundable, I cannot access the
I purchased Hogwarts Legacy through Epic Games in June and paid $12 for the game. Recently, I saw that the same game is ...now being offered for free on Epic Games, and honestly, this situation feels very unfair to me. I bought the game as a paid purchase under order number a2506060755461675 linked to
