I no longer have access to the email address registered on my Epic Games Store account because I changed my phone number. About a year ago, I changed my phone and believed that I had also updated the number on my Epic Games account. However, since my old phone number has been completely deactivated, I can no longer receive verification codes. The last four digits of the number are the same, only the prefix changed, so I believe this may have caused confusion in the system.
At the moment, I can log in to my Epic Games account, but I have no access at all to the email address linked to it. Despite this, I am unable to change the registered email through the system, which prevents me from using my account securely. I have multiple games on this account, including paid titles such as GTA V and Farming Simulator, and this account is valuable to me.
I have submitted two separate support requests to Epic Games regarding this issue. My ticket numbers are 22583177 and 22587456, but I have not seen any response. If replies are being sent via email, I naturally cannot read them because I no longer have access to that email address.
I request that Epic Games apply the necessary identity and account verification steps and update the email address linked to my account to a new email address that I can access, so that I can continue using my account securely without being tied to an email address I can no longer use.
I want to change the email address linked to my Steam account because I no longer have access to the email currently registered. Since I also changed my phone, I am unable to verify through my old email address. I clicked the "I no longer have access to this email" option and carefully filled out a...
I can’t log into my Steam account after changing my phone and phone number. I know my password, and the email associated with the account is still accessible, but I am unable to receive a Steam Guard code to log in. I contacted Steam support for assistance, but I have yet to receive a response. Thi...
I have been using my Epic Games account for years, but recently, it was hacked. It seems like the email address linked to my account was changed, because when I try to log in, it says "No account found with this email." However, I still have full access to my email, so I know this wasn’t my doing. ...
My Epic Games account has been hacked, and my email information was changed without my consent. I am now completely unable to access my account. I still have purchase receipts from Epic Games, and I can verify that the account belongs to me. Due to this unauthorized email change, I have no way of lo...
I’m completely locked out of my Epic Games account and no one is helping. When I try to log in, I’m told I must reset my password. That would be fine—except the password reset email is being sent to an address I no longer have access to. I can’t retrieve the verification code, and this has left me t...
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