I purchased the game Hogwarts Legacy through Epic Games in July. Recently, I saw that the same game was being offered for free on Epic Games, and this situation has left me extremely disappointed. Seeing a game that I paid for being distributed at no cost shortly afterward makes me feel unfairly treated.
I purchased the game as a paid product under order number a2507181504504610 linked to my Epic Games account, and I have never played the game since the day I bought it. Despite this, when the game became free, I did not receive any notification, nor was I offered any form of compensation such as a refund, coupon, wallet credit, or similar gesture.
My request from Epic Games is that the amount I paid be refunded without removing my ownership of the game, since the game is currently being offered for free anyway. I ask that my situation be acknowledged and that a fair, customer-focused solution be provided as a goodwill gesture.
On November 18, I purchased Hogwarts Legacy: Digital Deluxe Edition through Epic Games. Later, on December 12, I saw that the same game was made free for all users. I have never downloaded or installed the game, meaning I have not used it in any way since the day I purchased it. I experienced a sim...
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I recently purchased Mass Effect on Epic Games and decided to request a refund. While the platform shows that the refund has been processed, the amount has not been credited back to my account. Despite reaching out with messages to address the issue, I have received no resolution. It’s frustrating ...
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