On December 28, 2025, around 5:42 a.m., I purchased the game Red Dead Redemption 2 through the Epic Games platform. Although $13 was charged from my Ziraat Bank account and the transaction indicated that the payment was transferred to GPay, the game was not added to my Epic Games library.
Even though I have the payment receipt and transaction record, I cannot see the game in my account and therefore cannot use the product I purchased. I have not yet submitted a separate request to Epic Games support or my bank.
I request that Epic Games add the game to my account as soon as possible in exchange for the payment I made, or—if that is not possible—that the $13 payment be refunded to me in full.
On December 11, 2025, at 9:47 PM, I made a payment via Google Pay to purchase FC 26 on Epic Games. The Google Pay transaction ID is 1864403569. Even though the charge was successfully taken from my card, two days have passed and the game has not been added to my Epic Games library. I contacted both...
Today I purchased Red Dead Redemption 2 through Epic Games, but even though I completed the payment, the game has not been added to my account. I log into my Epic Games account using the email b****@gmail.com**, and I made the purchase through this account. I completed the payment using a bank tran...
I requested a refund for The Last of Us Part I, which I purchased through Epic Games, and my refund request was approved. I made the payment using my Ziraat Bank debit card, and the amount was approximately $12. However, even though the refund was approved, 20 days have passed and the money has stil...
On October 27, 2025, I purchased Red Dead Redemption 2 through Epic Games and completed the refund request on the same day. My order number is a2510262217512012. Even though the refunded amount was $13, no payment has been credited to my Papara account to date. I completed the refund process on my ...
On February 21, 2026, at 9:35:17 p.m., I made a bank transfer payment of $24 through GPay from my computer to purchase FC 2026 on the Epic Games Store. I have the payment receipt, and it includes the transaction/reference number 5151****72**. Although the payment was successfully processed, the prod...
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