About a week ago, I stopped being able to access my Epic Games account that I normally use on PC. When I try to log in, I receive a “account not found” warning and the only option shown is the account recovery button. The account I created with the email ko************@hotmail.com** now appears as if it has either been completely deleted or taken over by someone else.
My account contained games that I purchased with my own money, including Outlast Trials and Chivalry. Despite this, Epic Games not having a properly functioning customer service channel, live support, or a quickly reachable support line is extremely disappointing. I try to contact them by email, but it takes days just to receive a response, and during that time both my account and the games I purchased remain at risk.
I request that Epic Games thoroughly investigate the account in question, restore the account back to me, and ensure that all of my purchased games are fully accessible again. I would also like Epic Games to improve account security and speed up their support processes.
I purchased games and invested my money on Epic Games on digital content. Unfortunately, about one year ago, my Epic Games account was stolen. Since then, I have been unable to access my own account and the games I paid for. I contacted Epic Games support numerous times, but I have yet to receive a...
My Epic Games account was recently hacked. The individuals who stole my account also managed to change the associated email address, making it impossible for me to recover my account through any standard means. I have attempted to contact Epic Games support regarding this critical issue, but I have ...
I have been using my Epic Games account for years, but recently, it was hacked. It seems like the email address linked to my account was changed, because when I try to log in, it says "No account found with this email." However, I still have full access to my email, so I know this wasn’t my doing. ...
Hello, I am experiencing a critical issue with my Epic Games account and urgently request your support. For some time now, I have been unable to log in. Despite repeatedly entering my correct username and password, the system continuously redirects me back to the login screen. I've also tried the "f...
I’ve been locked out of my Epic Games account, registered with the email [email protected]** and username c. When I tried logging in after a few days, it acted as if no account existed under that email and prompted me to create a new one. This is unacceptable, as I’ve spent 3.5 years building my library of ...
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