I purchased in-game cosmetics for the game Infinity Nikki through Epic Games. On February 1, $14 was charged to my card. I have both the bank receipt and the authorization code for the transaction. Despite this, the content I purchased was never credited to my account, meaning I neither received the service nor a refund.
I have been contacting Epic Games support for days to resolve this issue. Each time, they claim that no money was charged to my card and end the conversation without giving clear answers or providing any real assistance. I have also spoken with my bank multiple times, and they have definitively confirmed that the payment was processed from my card and sent to Epic Games. Even with clear bank records showing the transaction, Epic Games refusing to take responsibility has left me at a disadvantage.
I request that Epic Games thoroughly investigate the $14 transaction made on February 1 using the bank receipt and authorization code, and either credit the Infinity Nikki in-game cosmetic item to my account or issue a full refund of $14.
I had a Fortnite Pass subscription active until May 13. For a few days before it expired, Fortnite kept trying to charge my card, but since I didn’t have enough balance at the time, the charges failed. I went ahead and canceled the subscription manually to avoid further attempts. Now that I want to...
On December 7, 2025, at 1:16 PM and 1:21 PM, two separate transactions of $11 + $11, totaling $22, were made through Epic Games/Fortnite using my card without my permission or consent. These transactions were carried out by people I do not know. The Fortnite account involved does not belong to me, a...
For the past three weeks, I haven’t been able to make a single purchase on Epic Games. I’ve tried using four different credit and debit cards, all from different banks. I confirmed with every bank that there’s no problem with my balance, my cards are enabled for online purchases, and there are no re...
On February 21, 2026, at 9:35:17 p.m., I made a bank transfer payment of $24 through GPay from my computer to purchase FC 2026 on the Epic Games Store. I have the payment receipt, and it includes the transaction/reference number 5151****72**. Although the payment was successfully processed, the prod...
On August 11, I purchased Battlefield 6 through Epic Games. After completing the purchase, I was supposed to receive a ₺520 Epic Reward credited to my account. However, even after 14 days, the reward has still not been added to my balance. My username is ugurgeldiii. I tried to reach Epic Games cus...
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