About three days ago, I purchased three games together through Epic Games and paid a total of $14. Of these games, I played Grand Theft Auto V for only about ten minutes. Because I experienced several issues with the game, I decided to request a refund, but I have been unable to complete the refund through the system.
In my Epic Games account, the “Request Refund” button appears disabled for this game, so I cannot submit a refund request. I encountered the same issue yesterday when I tried to request the refund again. The system does not display any warning or explanatory error message.
During this process, I contacted Epic Games support, but I have not received any response so far. I request that this issue be resolved and that the amount I paid for Grand Theft Auto V be fully refunded to the card I used for the purchase.
Today, I purchased GTA 5 through Epic Games, but shortly afterward I decided that I wanted to request a refund. When I logged into my Epic Games account through an internet browser on my computer and went to the purchases section, I only saw the word “email,” and the “Refund” button was not visible ...
On February 20, I purchased Grand Theft Auto V Enhanced through Epic Games. I have not played the game at all—my library still shows 0 hours played, and the purchase is still within the refund eligibility period. Despite meeting all of these conditions, the automatic refund button does not appear i...
I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, but there is no “Refund” button or any section where I can submit a refund request in my library or order details. Even though the game is marked as refundable, I cannot access the...
This evening, about one hour ago, I purchased GTA 5 through the Epic Games Store. I believed the game was discounted and completed the purchase without carefully checking the price details. After the payment was completed, I realized that the price was not discounted as I had expected. I have not do...
I purchased GTA V from Epic Games, but it has been over 10 hours, and the game still hasn’t been added to my account. I’ve contacted the support team repeatedly every hour, yet I’ve received no resolution or even a response. The game I paid for is missing, and neither a refund nor proper assistance ...
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