Today I purchased Red Dead Redemption 2 through Epic Games, but even though I completed the payment, the game has not been added to my account. I log into my Epic Games account using the email b****@gmail.com**, and I made the purchase through this account.
I completed the payment using a bank transfer to an IBAN, and the only proof I currently have is the bank receipt. Epic Games did not send me any confirmation email or invoice number, and the game still does not appear in my library. I contacted Epic Games support about the issue, but so far I have not received any response.
I request that this issue be resolved as soon as possible—either by adding the game to my account or by issuing a full refund for the amount I paid.
I purchased God of War for PC through Epic Games, but even though the purchase was completed and the payment was charged to my card, the game does not appear in either my purchase history or my library. I completed the transaction on February 18 or 19, and my banking app clearly shows that the payme...
On December 28, 2025, around 5:42 a.m., I purchased the game Red Dead Redemption 2 through the Epic Games platform. Although $13 was charged from my Ziraat Bank account and the transaction indicated that the payment was transferred to GPay, the game was not added to my Epic Games library. Even thou...
I purchased GTA V from Epic Games, but it has been over 10 hours, and the game still hasn’t been added to my account. I’ve contacted the support team repeatedly every hour, yet I’ve received no resolution or even a response. The game I paid for is missing, and neither a refund nor proper assistance ...
On December 11, 2025, at 9:47 PM, I made a payment via Google Pay to purchase FC 26 on Epic Games. The Google Pay transaction ID is 1864403569. Even though the charge was successfully taken from my card, two days have passed and the game has not been added to my Epic Games library. I contacted both...
I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, but there is no “Refund” button or any section where I can submit a refund request in my library or order details. Even though the game is marked as refundable, I cannot access the...
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