Epic Games Did Not Add Red Dead Redemption 2 After Payment

Berkay
Epic Games
4

Today I purchased Red Dead Redemption 2 through Epic Games, but even though I completed the payment, the game has not been added to my account. I log into my Epic Games account using the email b****@gmail.com**, and I made the purchase through this account.

I completed the payment using a bank transfer to an IBAN, and the only proof I currently have is the bank receipt. Epic Games did not send me any confirmation email or invoice number, and the game still does not appear in my library. I contacted Epic Games support about the issue, but so far I have not received any response.

I request that this issue be resolved as soon as possible—either by adding the game to my account or by issuing a full refund for the amount I paid.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I accidentally bought a game on Epic Games. How can I request a refund, and how long does it take?

47 Complaint

Games I purchased on Epic Games have disappeared from my library. How can I restore access?

21 Complaint

Similar Complaints

Red Dead Redemption 2 Not Delivered After Epic Games Payment

Mustafa
Epic Games
December 28, 2025 6:03 PM

On December 28, 2025, around 5:42 a.m., I purchased the game Red Dead Redemption 2 through the Epic Games platform. Alth...

Epic Games Support Not Responding to GTA 5 Refund Request

Mehmet
Epic Games
December 14, 2025 6:58 PM37

I purchased GTA 5 for PC through Epic Games. During the purchase process, the game was clearly stated to be refundable, ...

Epic Games GTA 5 Refund Button Not Showing After Purchase

Kenan
Epic Games
December 13, 2025 1:49 AM36

Today, I purchased GTA 5 through Epic Games, but shortly afterward I decided that I wanted to request a refund. When I l...