On August 29, my Electrolux EW7H458ST clothes dryer began emitting a burning smell. I contacted the authorized service in Serik, Antalya and scheduled a service appointment. The machine was taken in for maintenance and cleaning, and I paid ₺5,000 (including maintenance and transportation costs).
However, only two weeks after receiving the machine back, the drum stopped rotating. I reached out to the same service staff who had delivered and serviced the machine. I was told that I would need to open another service request and that depending on the repair, I would have to pay again. If I refused, I would still be charged a service fee.
Experiencing two breakdowns within 20 days and facing high service charges each time has caused me significant frustration and financial loss.
I expect the issue to be properly diagnosed and permanently resolved without charging me again. If the problem is not fixed, I request a refund of the ₺5,000 I already paid, since my dryer is currently not working and the amount I spent would have been wasted.
I kindly request that my grievance be resolved promptly.
I purchased an Electrolux dryer in 2023, and by July 2024, it stopped drying properly and started leaking water from the bottom instead of into the tank. Even though the product was under warranty, the service team labeled it as "annual maintenance", charged me ₺2,000, and returned the repaired mach...
The Electrolux EW7H458ST dryer is a complete disappointment. I purchased it online on January 26, 2024, and within less than a year, it has already had two sensor failures. In a major city like Ankara, the brand has only two authorized service centers, and we were told that the sensor had to be orde...
I bought an Electrolux washer-dryer with washing and drying functions, and it broke down in May, just before the warranty expired, tearing clothes. Three technicians had previously arrived, but the problem had not been resolved. The previous service technician wanted to replace the drum and stated t...
My Electrolux dryer broke down three months ago. When I called the service, they said the repairs weren't covered under warranty. They quoted me 6,800 TL to fix it, which I agreed to without knowing if it was fair. Later, I realized they were overcharging me. I contacted Electrolux directly, and the...
On 21.01.2023, I bought an Electrolux brand EW7H458ST model dryer from Media Markt. When the machine took the laundry out without drying and leaked water, I called the service because the product was under warranty. It was stated that water had accumulated in the heat exchanger filter area and that ...
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