While using my Electrolux EP81HB25SH vacuum cleaner, the head of the product broke on October 1. The product is still under warranty, and I have both the warranty certificate and the invoice. When I contacted the authorized service for the broken head, they told me it was considered user error—claiming the head might have been forced into narrow spaces, stepped on, or dropped—and that it could only be replaced for a fee. However, none of these situations occurred; I used the vacuum normally and with care. I do not find it acceptable for such a break to occur in a short time, especially in terms of product quality and durability. Considering the price I paid and the trust I placed in the brand, I do not believe it is fair to classify the broken head issue as user error. I request that the broken head piece be replaced under warranty without any charge to me.
The vacuum head on the Electrolux brand electric vacuum cleaner I purchased for my home is coming loose. I have been using the product for about 2-3 m...
I bought the Electrolux ES62HB25UV 600 PureQ9 model vacuum cleaner about 2.5 years ago. After just one year of use, the suction power dropped by 50% and it started shutting down on its own during use. I sent it in under warranty, and they confirmed a motor failure and replaced the motor at no cost. ...
We bought the Electrolux Hygenic 800 EP81U25ULT upright vacuum cleaner in Maun Bronz color on January 23, 2023. We gave it to an authorized service center on September 30, 2023 because it wasn't working properly. We didn't get any updates for 20 days. After 20 days, when we reached out to the author...
Our vacuum cleaner, which we bought on July 22, 2023 and is still under warranty, broke after only a month of use. The attachment's movable mechanism stopped rotating, and the front light stopped working. After that, I contacted the service, who told me to bring it back in 20 days. After 20 days, I ...
I purchased an Electrolux EP71AB14UG vertical vacuum cleaner and from the very first day we used it, there has been a problem with the front brush roller. While vacuuming carpets, the brush stops working and the device cannot clean properly. This problem occurs specifically on carpets and makes it i...
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