For the past 15 days, I have been experiencing an unusual noise problem with my Electrolux EW8H3966IB model 9 kg capacity dryer every time I use it. I have never operated the machine fully loaded; while I have used all the programs, I mostly prefer the Mixed XL and Cotton programs, and the issue occurs in all of them. After the problem appeared, I contacted the Electrolux technical service in Antalya, but they claimed it might be due to overloading and therefore not covered by the warranty. However, I always use the machine below its capacity and in accordance with the instructions. I purchased the product on 17.10.2022 from authorised store and I still have the invoice. I request that my machine be repaired free of charge under warranty, as I do not believe the issue is due to user error, and I ask for my grievance to be resolved.
We have been using an Electrolux 9 kg washer-dryer combo for approximately three years, and even though the product is covered by a 3+4 year warranty, we believe that the company is not standing behind either its product or its warranty commitments. For the past three months, the machine has not bee...
My Electrolux dryer broke down three months ago. When I called the service, they said the repairs weren't covered under warranty. They quoted me 6,800 TL to fix it, which I agreed to without knowing if it was fair. Later, I realized they were overcharging me. I contacted Electrolux directly, and the...
On 21.01.2023, I bought an Electrolux brand EW7H458ST model dryer from Media Markt. When the machine took the laundry out without drying and leaked water, I called the service because the product was under warranty. It was stated that water had accumulated in the heat exchanger filter area and that ...
I bought an Electrolux dryer in February 2023. The machine, which we love to use, started leaking water before the warranty period ended. I immediately called the Electrolux customer representative. The customer representative gave information about filter and heat exchanger cleaning. However, I sai...
On 28.11.2022, I bought an Electrolux brand and EW7H458ST model 8 kg dryer. The service provided an additional 4-year warranty to ensure that my product was protected for longer. Even though my product was still under warranty, when I contacted customer service, I was treated as if I had bought the ...
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