Electrolux Dryer EW8H3966IB Makes Unusual Noise - I Want Warranty Repair
For the past 15 days, I have been experiencing an unusual noise problem with my Electrolux EW8H3966IB model 9 kg capacity dryer every time I use it. I have never operated the machine fully loaded; while I have used all the programs, I mostly prefer the Mixed XL and Cotton programs, and the issue occurs in all of them. After the problem appeared, I contacted the Electrolux technical service in Antalya, but they claimed it might be due to overloading and therefore not covered by the warranty. However, I always use the machine below its capacity and in accordance with the instructions. I purchased the product on 17.10.2022 from authorised store and I still have the invoice. I request that my machine be repaired free of charge under warranty, as I do not believe the issue is due to user error, and I ask for my grievance to be resolved.
Dear Customer, In response to your complaint, an assignment has been made to our authorized service, and our authorized service will contact you as soon as possible regarding your complaint about the product. We wish you a good day.
Hello, Electrolux representative. You said that the authorized service would contact me, but they sent a message via WhatsApp and deleted it within about 20-30 seconds before I could read it. As far as I could read, they stated that the supply time for the relevant part is 10 weeks and quoted a very high price for the part. A supply time of 10 weeks is not acceptable anywhere in the world or for any brand. I will not have the product repaired, and I am scrapping my brand new 2.5-year-old machine. From now on, I will never let this brand into my home again.
