We have been using an Electrolux 9 kg washer-dryer combo for approximately three years, and even though the product is covered by a 3+4 year warranty, we believe that the company is not standing behind either its product or its warranty commitments. For the past three months, the machine has not been functioning properly. At times, it fills with water even when it is not running, and when we open the door, water spills out and floods the surrounding area. In addition, the drying function no longer works, which has significantly disrupted our daily life.
During this period, the authorized service center has been visited three times, yet the problem has still not been resolved. During the most recent service visit, which took place two weeks ago, we clearly stated our request for a product replacement. Despite this, no one has followed up with us or shown genuine interest in resolving our issue. Customer service has also been contacted multiple times, but no solution has been offered.
The product is used in Yunusemre, Manisa, and its serial number is 24100023. We have all authorized service receipts and the original invoice available. A brand we trusted and chose with confidence has turned into a nightmare for us. I demand either a replacement with a new, defect-free equivalent product or a refund based on the current equivalent market value. I want this ongoing hardship to finally be taken seriously and a permanent solution to be provided.
For the past 15 days, I have been experiencing an unusual noise problem with my Electrolux EW8H3966IB model 9 kg capacity dryer every time I use it. I have never operated the machine fully loaded; while I have used all the programs, I mostly prefer the Mixed XL and Cotton programs, and the issue occ...
I’ve hardly been able to get any use out of my Electrolux dryer since the day I bought it. It doesn’t dry clothes properly, even after 10 hours. I’ve contacted customer service and the service center multiple times, leaving several requests, but they’ve shown no real interest. Each time, they return...
On 21.01.2023, I bought an Electrolux brand EW7H458ST model dryer from Media Markt. When the machine took the laundry out without drying and leaked water, I called the service because the product was under warranty. It was stated that water had accumulated in the heat exchanger filter area and that ...
My Electrolux dryer broke down three months ago. When I called the service, they said the repairs weren't covered under warranty. They quoted me 6,800 TL to fix it, which I agreed to without knowing if it was fair. Later, I realized they were overcharging me. I contacted Electrolux directly, and the...
We experienced an issue with our Electrolux washing machine model EW6F4923EB. We were notified on June 3rd about a service request, stating that the drum required replacement. Unfortunately, the part still hasn't arrived, even though it's been two months. Every time we make a call, we are consistent...
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