My Electrolux ESM48310SX dishwasher gave an i5H error on July 23, 2024. After I reported the issue, the Electrolux service in Çorlu, Tekirdağ took the product to their workshop. When they returned it on July 31, the machine showed the exact same i5H error during the very first run.
I contacted customer service again and created a new service request. On August 2, the product was taken back to the service center. Since then, I have been without my dishwasher for a total of 56 days, and I am unable to use it.
Every time I call the service, I am told they are “waiting for spare parts.” Customer service only states that my complaint has been received and that I will be informed, but I have never received any updates. The product is under warranty, and all repairs so far have been carried out free of charge. My service record number is TDA2023000001837.
According to warranty rules, repairs must be completed within 20 business days, yet my product has been left unrepaired for 56 days without any solution. I demand either a refund or a replacement unit, since it is now clear that the product cannot be repaired.
I request that my grievance be resolved without further delay.
Hello, the problem still persists. I was called twice by customer service. In one call, I was told that the part was on the way and would arrive on September 23rd, and the issue would be resolved during the week. On September 26th, I was called again and told the part had not arrived, but it would come next week and the product would be delivered. However, as of today, there has been no response. From what I understand, the product cannot be repaired because the process has exceeded two months. I request a refund at the current price of the dishwasher.
Dear Customer, Your request has been registered. You will be informed during the day via the registered contact on the sikayetvar.com platform. Thank you for sharing the issue with us and for your understanding. We wish you a good day. Electrolux Customer Experience Team
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