I purchased an Electrolux washing machine via Trendyol in 2022. Just six months after the purchase, it started leaving black oil stains on white laundry. We reported the issue to the service center; they picked up the machine and replaced the drum, stating it was defective. The same problem occurred again eight months later, and the drum was replaced once more. On July 7, 2025, the issue resurfaced for a third time—a washable white machine mat came out heavily stained, as shown in the attached image. Since my warranty has expired, I was told only paid service is available. A durable consumer product failing the same way three times in such a short period clearly indicates it is defective. Moreover, both Electrolux customer service and the seller, egeizio, were extremely rude and unhelpful. We have initiated legal proceedings and filed a complaint with the Consumer Arbitration Board. Our conversation was abruptly ended with the remark, “It’s not our concern.” I will exercise all my legal rights to demand a replacement; I do not want to suffer further due to a defective product.
On March 8, 2023, I purchased an Electrolux EW6F3146BEB model washing machine through the Hepsiburada website, trusting the product reviews posted there. Shortly after, stains started appearing on our clothes. Initially, we thought the stains were caused by something else, but when previously spotle...
The Electrolux brand washing machine purchased 7 years ago failed in the last week of December 2022. I waited 30 days in 2023 for a washing machine to be repaired. In fact, sikayetvar.com had not published my 23505605 complaint. On January 21, 2023, the washing machine, which could be restarted, did...
I purchased my Electrolux washing machine four months ago. I pleaded with the device for three months about the stain on the cover, the yellowness of the bellows rubber, the smell of fabric softener, and the excessive vibration. I called numerous times, but the authorized service did not approve the...
I'm really bummed about buying an Electrolux washing machine because it broke down and now I have to deal with the hassle of getting it fixed under warranty. I told the authorized service about the problem on October 23, 2023. They found that there was a malfunction with the mainboard and recommende...
I bought an Electrolux dryer in February 2023. The machine, which we love to use, started leaking water before the warranty period ended. I immediately called the Electrolux customer representative. The customer representative gave information about filter and heat exchanger cleaning. However, I sai...
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