I Face Unauthorized Canva Charges Despite Only Using a Free Trial

Ertuğrul
Canva
October 20, 2025 5:58 PM105

I started using the Canva free trial in May, but after checking my Garanti Bank card, I discovered that Canva has been charging me ₺100 every month for the past six months — a total of ₺600. I never subscribed to a paid plan, and I never authorized these recurring payments.

There is no visible option in my Canva account to cancel or manage a paid subscription, nor is there any record showing that I’m a Pro member. Because of this, I cannot stop the payments or terminate the subscription myself. Additionally, Canva offers no direct customer service contact, such as a support phone number or accessible help desk, making it extremely difficult to resolve this issue.

I demand a full refund of ₺600, representing the total amount withdrawn from my account without my consent. Canva must also ensure that no further unauthorized payments are made and that my account is fully reverted to free status immediately.

Canva
October 16 5:08 PM (12 months after complaint)

Hello Ertuğrul, Thank you for taking the time to write. Being charged 100 TL every month for six months since the trial you started in May, and not being able to find a cancellation option in your account, makes you feel helpless. We don’t want to leave you in this situation. If you write the email address of your Canva account and the date of one of the charges in this thread, we’ll immediately look into your subscription record and see how the payment was made. We’ll get back to you with the result. The Canva Turkey team

Canva
October 16 8:23 PM

Hello Ertuğrul, Thank you for taking the time to write. Being charged 100 TL every month for six months after the trial you started in May, and not being able to find a cancellation option in your account makes you feel helpless. We don’t want to leave you in this situation. We want to look at your subscription record and see how the payment was made, and resolve why the cancellation option is not visible. Contact us, include this ticket number (34003494) in your message; our team will find the record and get back to you in writing. Canva Turkey team

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