I started using the Canva free trial in May, but after checking my Garanti Bank card, I discovered that Canva has been charging me ₺100 every month for the past six months — a total of ₺600. I never subscribed to a paid plan, and I never authorized these recurring payments.
There is no visible option in my Canva account to cancel or manage a paid subscription, nor is there any record showing that I’m a Pro member. Because of this, I cannot stop the payments or terminate the subscription myself. Additionally, Canva offers no direct customer service contact, such as a support phone number or accessible help desk, making it extremely difficult to resolve this issue.
I demand a full refund of ₺600, representing the total amount withdrawn from my account without my consent. Canva must also ensure that no further unauthorized payments are made and that my account is fully reverted to free status immediately.
Even though I canceled my Canva subscription, the website is still attempting to charge ₺100 from my account. What’s more frustrating is that the price being charged is higher than the amount stated during my original subscription. This problem has been ongoing for about a week, and it started after...
I am absolutely furious with the Canva app! A Premium trial was somehow initiated on my account. This action was not done by me, but upon receiving a notification, I immediately canceled the subscription. However, ₺100 has still been charged to my registered card account! This is completely unaccep...
I signed up for a free trial with Canva, then canceled the subscription and deleted the app. Despite this, my membership was not canceled, and I was charged ₺850 without my knowledge. I am requesting an immediate cancellation of the subscription and a full refund of the amount taken from my account...
I am absolutely furious with Canva! For the past two months, your application has been making unauthorized ₺100 charges to my credit card. When I try to find out why, I'm told "no transaction found." This is completely unacceptable and feels like outright theft. I demand to cancel this recurring tr...
I became a free member of Canva Pro app a month ago. After becoming a free member, I had the right to use it for one month. I purchased it with a virtual card, but the actual card was charged instead. Without receiving any information, message, or warning, my account was deducted with a monthly fee ...
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