I Face Unauthorized Charge From Canva After Canceling My Subscription
On October 16, 2025, at 5:27 PM, ₺2,399 was charged without my consent from my Canva account registered under the email t***********@gmail.com**. I had already canceled my subscription earlier, so I was not expecting any payment to be processed.
After noticing the unauthorized charge, I logged back into my account and confirmed that the subscription was canceled once again to prevent future charges.
This is the first time I’ve encountered such an issue, and I am requesting a full refund of ₺2,399 that was taken without authorization. I kindly ask Canva to review this transaction and resolve the issue as soon as possible.
Hello Tuğçe, Thank you for writing to us. The fact that the subscription you thought you had cancelled was charged 2,399 TRY on October 16, especially if this is your first time experiencing something like this, is shocking. We don’t want to leave you in this situation. If you write the email address of your Canva account and the cancellation date in this thread, we will immediately review the charge and your cancellation record. We will tell you exactly what we find. The Canva Turkey team
Hello Tuğçe, Thank you for writing to us. The fact that the subscription you thought you had cancelled was charged 2,399 TL on October 16—especially if this is your first time experiencing something like this—is shocking. We don’t want to leave you in this situation. We would like to review the charge and your cancellation record. Please reach out to us from the email address registered to your account, and include this ticket number (33989521) in your message. That way we can locate your record without searching and tell you exactly what we find. Canva Turkey team
