Booking.com Dirty Room Charge and No Refund

Booking.com Dirty Room Charge and No Refund
Booking.com Dirty Room Charge and No Refund
Booking.com Dirty Room Charge and No Refund
Bobby
April 10 3:34 AM60

I made a reservation at the Days Inn on Wattsburg Road in Erie, Pennsylvania, with an original check-in date of April 3. When I arrived, I found the place to be horribly dirty and completely unacceptable to stay in. Because of these filthy conditions, I did not want to stay and expected that my room would be cancelled and refunded. Despite this, I was still made to pay for the room, including a second reservation that I paid in cash, for a total of about $67. When I tried to resolve the issue directly with the hotel, the staff at the front desk were dismissive and even hung up on me when I raised my concerns about the dirty conditions and requested a refund. I also have images showing the condition of the room. I later tried to contact Days Inn / Wyndham customer service, but because the first reservation was through Booking.com and the second was paid in cash, I was not able to get any proper help or resolution. I am left charged for a room I could not reasonably stay in because of its condition. I am requesting a full refund of the $67 I paid for the cancelled and unusable room, given the filthy conditions and the way I was treated by the hotel staff.

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