Vancouver Manor House Was Dirty, Smelly, and Unfit for Guests

I made a reservation through Booking.com for Vancouver Manor House for the dates 28, 29 and 30 May. The accommodation turned out to be dreadful, extremely dirty and smelly, and it was honestly the worst place I have ever stayed, which completely spoilt my stay. The general condition of the property was unacceptable and far below what I expected from something listed on Booking.com. I tried to complain, but the Chinese staff did not understand me properly, so I was not able to get any meaningful help or solution on site. I find it a disgrace that such a place is listed on your platform in this condition. I request a full refund, additional compensation for the experience, and I also expect you to review or remove this property from your listings so that other customers do not have to go through the same situation.