I am writing regarding my stay with Ser William Raid Malta in Gzira, booked through Booking.com, between 20 February and 23 March 2026. The accommodation I received was not as described in my reservation on Booking.com. In the reservation on Booking.com, a living room and a dishwasher were included in the description and were part of my decision to book this place for a long stay. However, when I arrived, there was no living room and no dishwasher in the accommodation. This was clearly different from what was promised at the time of booking. I also wish to address this remark directly to Aaron Xuereb, Director of Buena Vista Property, as I hold the property management responsible for ensuring that the information on Booking.com reflects the real conditions of the accommodation. I sent an e‑mail about this situation, but I could not find the correct address to reach the company and therefore my complaint has not been handled. I am disappointed that the actual accommodation did not match the conditions I reserved through Booking.com. I request that this issue be reviewed and that I receive appropriate compensation for the missing living room and dishwasher that were included in the original reservation description on Booking.com.
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I made a hotel reservation in India through Booking.com with check‑in on 31/12/2025 for a one‑week stay. Due to the terrible condition of the accommodation, I was forced to leave early and checked out on 03/01/2026, even though I had paid for the full week, which was approximately £600. The accommod...
On June 8, 2025, I made a reservation through Booking.com (reservation number 6319033212) for a stay at Hotel Residence Spalena between July 29 and July 31, 2025. I paid $233.98 in advance with my credit card. However, the hotel later canceled my reservation, claiming that renovations would take pla...
On October 1, 2025, I made a Booking.com reservation for Hotel Jazz Barcelona for February 9–13, 2026, including one double room with breakfast for two people. The listing clearly stated “Pay at the property” and “Free cancellation until February 6.” However, immediately after completing the reserv...
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