In January 2026, I purchased a pair of Columbia snow boots from The Moose Bay store located in Akmerkez. I specifically ...chose this product to walk safely on snow; however, on the very first day I wore them, I noticed that they were extremely slippery on snow, making them unsafe to use. As soon as I
On August 25, 2025, I placed an order through Zara Home’s online store (Order No: 80098020073). However, the placemat in...cluded in my order has still not been delivered. Since my order was incomplete, I contacted Zara Home customer service, and they informed me that a case had been opened regarding t
When I purchased a full-priced jacket during the summer season at the Massimo Dutti Akmerkez store, I was told that I co...uld have the sleeve length adjusted later. Two months later, in September, when the weather became suitable to wear the jacket, I went back to the same store to have the sleeves sh
I purchased the Columbia Hatana Max Outdry model shoes from the The Moosebay store at Akmerkez Mall, and used them for a...bout 12 months for daily wear. However, the upper parts of both shoes quickly deformed and developed holes. At the time of purchase, I was told the product was under warranty, and
On May 11, 2025, I purchased a Samsonite D’Lite Spinner (Midnight Blue, SKU: 2010049064004 SKG6-305) from the Akmerkez S...amsonite store. This suitcase was advertised with a 5-year warranty and I paid ₺14,140.75 at purchase (current price: ₺16,190). During my very first trip, the suitcase tore at the
About one year ago, I purchased a Samsonite Move Black Backpack from the Desa Izmir Agora store. Around four months ago,... the bag developed a defect in the inner stitching, which began to unravel. Since my bag is still under warranty, I contacted the Samsonite store in Istanbul Akmerkez and sent it i
Today around 4:00 PM, I visited the NARS store in Akmerkez intending to purchase a liquid blush. As I walked in, I notic...ed there were no staff actively helping customers. One person was sitting behind the counter, and when I asked about the price, they didn’t even bother to stand up—instead, they sh
I bought a pair of Columbia shoes, and within just two months, the front of the shoes split open. I requested an inspect...ion, expecting a resolution, but after a full month, I received no update. I finally went to the store myself to check on the status, and only then did they bother to review my ca
Aras Kargo lost the item I sent through Dolap and, despite my repeated requests, has not provided any compensation. Dola...p informed me via email that the Akmerkez branch had been notified about starting the compensation process for my order (tracking number: SP09643347231). However, when I visited th
As a long-time Starbucks customer, I have always enjoyed the brand's consistency and quality. However, over the past few... years, I’ve experienced significant issues with the quality of the lids used for hot beverages. I prefer extra-hot coffee, especially during winter, but the lids often soften and
I recently visited the Benefit Brow Bar at Akmerkez Sephora and had an extremely disappointing experience. Despite clear...ly explaining how I wanted my eyebrows shaped, my thick brows were thinned significantly. During the process, I was falsely told I had a brow lamination when no such procedure had
I purchased a cabin-sized suitcase from the Samsonite store in Akmerkez, but I've been experiencing issues with the tele...scoping handle. It keeps collapsing when extended, making it difficult to maneuver, especially when trying to store it in airplane overhead compartments. I brought this to the stor
At the end of 2022, I purchased a Barbour parka along with its matching liner. In October 2022, when I first wore the pa...rka with the liner, I noticed that the liner was shedding an excessive amount of fuzz and dust onto all of my other clothes. My spouse owns the exact same Barbour parka and liner a
I am a Vodafone user and a lawyer. Due to my job, I went to the Akmerkez İstanbul Vodafone store on 19.10.2023 at around... 18:15 to get a mobile signature. First of all, the sim card I was using was canceled, and a new sim card was installed on my phone. However, the new mobile signature-compatible si
