I purchased a pair of Massimo Dutti Tapered Fit men's jeans (EUR 38) from the Massimo Dutti store in Ankara. After weari...ng them only a few times, I noticed that the leather patch on the waistband had left a permanent stain on the fabric. The problem became apparent after the second or third wash, an
I purchased a Massimo Dutti men's linen shirt from the Massimo Dutti online store on June 26. After only a short period ...of use and just three washes, the shirt developed significant color fading and noticeable shrinkage. I carefully followed the care instructions on the label, washing it at 30°C (86
I purchased a pair of Massimo Dutti leather lace-up dress shoes from the Massimo Dutti online store, and I had been look...ing forward to wearing them. Although the shoes remained unused in my closet for some time after purchase, I have only been wearing them for about 20 days. In less than a month of
On June 11, I purchased a pair of Massimo Dutti pants (Model 5021) from the Massimo Dutti Emaar store for approximately ...$127. Without realizing that the care label stated "Do Not Wash," I washed the pants once on a gentle, low-temperature cycle. After that single wash, the fabric lost its original c
On July 31, 2026, at approximately 1:00 PM, I visited the Massimo Dutti store at Antalya TerraCity Shopping Mall to retu...rn several items, including pants, a sweater, and a dress. While my return was being processed at the register, I experienced behavior from a male employee that I found extremely d
On April 19, 2026, I purchased a pair of Massimo Dutti pants (Product Code: 509399340742) from the Massimo Dutti store a...t Panora Shopping Mall in Ankara for approximately $83. The very first time I wore the pants, they caused noticeable redness and intense itching on my skin. Because of this reactio
I purchased a Massimo Dutti linen pants and vest set during the regular season on May 5 and May 7, 2026. The very first ...time I wore the outfit, it became extremely wrinkled and noticeably stretched within less than 10 minutes. The fabric quickly lost its structure, leaving both the pants and vest lo
On June 21, 2026, I purchased a pair of Massimo Dutti pants. About one week after buying them, I gently hand-washed the ...pants in lukewarm water. After this very first wash, I noticed significant pilling and visible deterioration on the inside of both pocket linings. I returned the pants to the Mass
I received my Massimo Dutti online order (Order No. 30117982820) today. As soon as I opened the package and inspected th...e shirt, I noticed that one of the buttons in the middle section was missing. In addition, the sleeves arrived folded, and the shirt had an unpleasant odor that seemed to be a mixt
On May 16, 2026, I placed an order for two shirts from Massimo Dutti’s webs...ite with order number 30149425721. I paid a total of ₺6,900 using my Halkba
I shopped from Massimo Dutti Turkey online and created a return request for my order numbered 30143246271 on 06.02.2026 ...for a jacket I had purchased. I sent the product back via courier on 10.02.2026, and the tracking system clearly shows that the package was delivered to the company. Despite this,
"The Consumer Arbitration Board found in my favor. It decided that the cost of the undelivered trousers, together with the legal interest, should be paid to me."
On February 16, 2026, I received my order (No. 30144218099) from the Massimo Dutti website. My order included four pairs... of pants and one jacket. The jacket and three pairs of pants were delivered; however, the double-pleated linen pants were missing from the box. I noticed the missing item the same
On November 27, 2025, I placed an order (#30137183013) for a pair of shoes on Massimo Dutti’s official website at a disc...ounted price of $102 and completed the payment. On December 9, 2025, I received an email and message saying my order was canceled because the product couldn’t be supplied. However
On October 14, I placed an order (No. 30133641095) through your online store using the “same-day delivery” option. Howev...er, three days have passed, and my order has still not been delivered. The delivery address is in Beşiktaş, Istanbul. Throughout this delay, I have contacted your customer service
On August 3, 2025, I purchased a men’s t-shirt from Massimo Dutti’s official website. About a month later, I washed the ...product on a delicate cycle at 30°C. However, after the very first wash, the t-shirt shrank significantly and became completely unwearable. I strictly followed all the care instruc
On September 14, 2025, I purchased a cotton-blend polo t-shirt from the Massimo Dutti Zorlu store. I was unable to pick ...up the product in person, so an automatic refund process was initiated. However, more than a month has passed, and the refund of ₺1,150 has still not been deposited into my account
Since September 27, I have tried six times to purchase a coat from Massimo Dutti’s online store using my Ziraat Bank car...d. Each time, the payment appears to be completed, but the order is instantly canceled, and no charge is made to my card. I contacted Ziraat Bank, and they confirmed that there is
On September 25, 2025, around 1:00 PM, while shopping at the Massimo Dutti store in Teşvikiye, I realized that the zippe...r of my handbag had been opened and my wallet had been stolen. I immediately informed the store staff and asked them to close the doors and call the police. However, the employees
On September 18 and September 22, 2025, I placed two separate online orders from Massimo Dutti’s website for the “Ruffle...d Dress With Contrast Trim” (Order Nos: 30131800387 and 30132046433). In the first order, the dress arrived with a torn zipper, and in the second, the dress had multiple stains. I
On September 7, 2025, I purchased a dress from the Massimo Dutti store at İzmir İstinye for ₺5,250 (receipt no: 0017). W...hen I wore the dress the next day, I noticed that it had torn after only a few hours of use. On September 11, 2025, I returned the dress to the store for inspection. My friend deli
A purchase was made through Massimo Dutti using my credit card without my knowledge or authorization. I contacted the br...and’s customer service via WhatsApp to report the issue. However, I was told that without the membership information associated with the purchase, they could not provide any detail
On September 16, 2025, I purchased two items from Massimo Dutti using the same-day delivery option, which was shipped vi...a Kargoist. I paid an additional fee for this service, and delivery was promised to my address in Kadıköy, 19 Mayıs Mahallesi, Istanbul, on the same day. However, I was neither cal
On June 26, I purchased two t-shirts from the Massimo Dutti Akbatı store in Istanbul. Since the size I wanted for one of... the t-shirts was not available in-store, I ordered it and later picked it up from the same branch. The other t-shirt, which I wore twice, had no issues. However, after washing the
