On October 14, I placed an order (No. 30133641095) through your online store using the “same-day delivery” option. However, three days have passed, and my order has still not been delivered. The delivery address is in Beşiktaş, Istanbul. Throughout this delay, I have contacted your customer service ...
On August 3, 2025, I purchased a men’s t-shirt from Massimo Dutti’s official website. About a month later, I washed the product on a delicate cycle at 30°C. However, after the very first wash, the t-shirt shrank significantly and became completely unwearable. I strictly followed all the care instruc...
On September 14, 2025, I purchased a cotton-blend polo t-shirt from the Massimo Dutti Zorlu store. I was unable to pick up the product in person, so an automatic refund process was initiated. However, more than a month has passed, and the refund of ₺1,150 has still not been deposited into my account...
Since September 27, I have tried six times to purchase a coat from Massimo Dutti’s online store using my Ziraat Bank card. Each time, the payment appears to be completed, but the order is instantly canceled, and no charge is made to my card. I contacted Ziraat Bank, and they confirmed that there is ...
On September 25, 2025, around 1:00 PM, while shopping at the Massimo Dutti store in Teşvikiye, I realized that the zipper of my handbag had been opened and my wallet had been stolen. I immediately informed the store staff and asked them to close the doors and call the police. However, the employees ...
On September 18 and September 22, 2025, I placed two separate online orders from Massimo Dutti’s website for the “Ruffled Dress With Contrast Trim” (Order Nos: 30131800387 and 30132046433). In the first order, the dress arrived with a torn zipper, and in the second, the dress had multiple stains. I ...
On September 7, 2025, I purchased a dress from the Massimo Dutti store at İzmir İstinye for ₺5,250 (receipt no: 0017). When I wore the dress the next day, I noticed that it had torn after only a few hours of use. On September 11, 2025, I returned the dress to the store for inspection. My friend deli...
A purchase was made through Massimo Dutti using my credit card without my knowledge or authorization. I contacted the brand’s customer service via WhatsApp to report the issue. However, I was told that without the membership information associated with the purchase, they could not provide any detail...
On September 16, 2025, I purchased two items from Massimo Dutti using the same-day delivery option, which was shipped via Kargoist. I paid an additional fee for this service, and delivery was promised to my address in Kadıköy, 19 Mayıs Mahallesi, Istanbul, on the same day. However, I was neither cal...
On June 26, I purchased two t-shirts from the Massimo Dutti Akbatı store in Istanbul. Since the size I wanted for one of the t-shirts was not available in-store, I ordered it and later picked it up from the same branch. The other t-shirt, which I wore twice, had no issues. However, after washing the...
This morning, I noticed that my card information had been used without authorization, and two separate purchases — one for ₺2,015 and another for ₺19,950 — had been made on the Massimo Dutti website without my consent. These transactions are currently pending authorization. I’ve had similar experien...
When I purchased a full-priced jacket during the summer season at the Massimo Dutti Akmerkez store, I was told that I could have the sleeve length adjusted later. Two months later, in September, when the weather became suitable to wear the jacket, I went back to the same store to have the sleeves sh...
On September 3, 2025, I placed an online order from Massimo Dutti for five items (Order No: 30131095169) with a total amount of ₺8,350, which I paid in three installments by credit card. On September 5, 2025, I picked up part of my order from the store. However, one of the items I ordered — priced a...
Since September 10, 2025, I have been experiencing delivery issues with my Massimo Dutti order, tracking number 255196764344. I specifically requested that the shipment be delivered to my business address in Afyonkarahisar city center during working hours (08:30–17:30). However, the courier company ...
On September 10, 2025, I placed an order on Massimo Dutti’s online store for a medium-sized thick suede leather Icon bag. I selected the same-day delivery option and paid an additional ₺140 for express delivery. The delivery address was in Ataşehir, Istanbul. My order number is 30131535217. The ord...
I bought three t-shirts from Massimo Dutti on the same day. One of them shrank, another tore under the arm, and the third developed a yellowish stain on the chest area that looked like a sunburn mark. All of these issues occurred after wearing them just once. I took the t-shirts to the store, and t...
On September 9, 2025, a transaction of ₺19,950.00 was made through Massimo Dutti using my Akbank card without my knowledge or authorization. I do not have any membership with Massimo Dutti, and I have no idea how my card information was obtained or used. About 3–4 hours after the transaction took pl...
On August 4, I purchased a pair of pants (code 5046***610) from the Massimo Dutti Buyaka store. I only wore it once. Before washing it the same day, I turned it inside out and noticed that the fabric was torn. I took the pants to the store, and they sent them for inspection. About two weeks later, w...
Last year, I purchased a pair of women’s shoes from Massimo Dutti’s online store. Despite using them very lightly, the shoes completely fell apart in a short period of time. I brought the product to a Massimo Dutti store, where it was inspected and approved for a refund. On August 18, my refund was ...
On August 24, 2025, I placed an order for a pair of jeans and a perfume through the website massimo-dutti-sale.top, paying approximately ₺1,000–₺1,100 with my credit card (Order No: csax 161821). However, despite the time that has passed, my order has still not been delivered. I was never provided w...
About three months ago, I purchased a men’s black t-shirt from the Massimo Dutti Mall of Istanbul store for ₺1,250. After a short period of use, the color started fading. I took the product back to the store and requested a refund or exchange. However, the staff told me that the issue might have bee...
On August 28 and 29, four unauthorized transactions totaling ₺105,000 were made using my İş Bank credit card ending in 1714, without my knowledge or consent. Although the physical card was with me, these online purchases were processed through iyzico and Moka United, appearing as transactions from t...
On May 13, 2025, I purchased a pair of women’s pants from the Massimo Dutti Cevahir Mall store for ₺4,950. After wearing the pants just once, I noticed that the leg lengths were uneven. Within about 15 days, I returned the product to the store and explained to the staff that it was defective, reques...
