In January 2026, I purchased a pair of Columbia snow boots from The Moose Bay store located in Akmerkez. I specifically chose this product to walk safely on snow; however, on the very first day I wore them, I noticed that they were extremely slippery on snow, making them unsafe to use.
As soon as I experienced the issue, I went back to the store and reported it. The store created a request on my behalf in their system, but later informed me that the request had been denied. They only showed me the system record and did not provide any further explanation or solution. Despite being sold as “snow boots,” I believe the product is not fit for its intended purpose due to its poor traction on snow.
For this reason, I am requesting a refund for the snow boots and the return of the amount I paid.
In September 2024, I purchased a pair of Columbia Firecamp Boots from the Columbia store at Viaport Outlet. During the sale, the staff specifically emphasized that the product was “100% waterproof.” I mostly used the boots in snowy conditions, and initially, I did not experience any issues. However,...
On February 2, I purchased a pair of Columbia Strata Trail Mid boots from Columbia’s official website. Although the product was marketed as “waterproof,” the boots let water in during normal rain in Istanbul, even though I specifically avoided stepping into deep puddles. As a result, my feet got wet...
I purchased a Columbia waterproof Granite Trail boot on 17/11/2023. I live in Aydın, where winters are mild, almost like autumn, with soft weather conditions. As a result, I only wore the boots a few times. However, during heavy rain, water completely soaked into my boots, despite them being adverti...
On June 9, 2024, I purchased three pairs of Columbia waterproof boots from the Capacity Mall location, intending them for winter use. My son wore one pair for the very first time on a rainy school day in early January, only to come home with soaked feet. On January 16, 2025, I returned the boots to...
I purchased Columbia Strata Trail Mid WP men’s hiking boots from Columbia’s official online store on March 17, 2025. After purchasing the product, I did not wear it at all for approximately six months, and overall I was only able to use it for a total of two to three months. Despite this limited use...
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