On August 25, 2025, I placed an order through Zara Home’s online store (Order No: 80098020073). However, the placemat included in my order has still not been delivered. Since my order was incomplete, I contacted Zara Home customer service, and they informed me that a case had been opened regarding the issue. Yet, weeks have passed, and I have not received any follow-up or resolution.
I request a refund for the missing placemat, which was supposed to be picked up from the Akmerkez Zara Home store. I kindly ask that this issue be resolved as soon as possible.
On September 26, 2025, I made a ₺4,460 purchase on Zara Home’s online store using my bank card. However, I can no longer find my order number — I only have the payment receipt. When I contacted customer service to check the status of my order, I was told that no such order exists in their system, an...
My Zara Home order (No. 80077278128, Tracking No. 24802593527000100035) was scheduled for delivery on August 6, 2024, but nine days have passed, and I still have not received it. My delivery address is in İzmir-Karşıyaka, yet the courier company mistakenly shipped my package to Ankara. They informed...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
On January 24, 2025, I made a purchase from the Zara Home online store. On February 3, 2025, I returned the item, expecting a timely refund. However, to this day, I have not received my money back. I have tried to contact customer support multiple times. I reached out through the live chat feature ...
On June 5, I placed an online order (No. 80096712047) through the Zara Home website. My order included two curtains, but only one was delivered. I immediately contacted Zara Home customer service to report the missing item, but no solution was offered, and the issue remains unresolved. I paid a tot...
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