At the end of 2022, I purchased a Barbour parka along with its matching liner. In October 2022, when I first wore the parka with the liner, I noticed that the liner was shedding an excessive amount of fuzz and dust onto all of my other clothes. My spouse owns the exact same Barbour parka and liner and has experienced no issues—so I knew something was wrong with mine. I took my parka and liner to the Akmerkez Soylu Store and asked them to inspect it. After their “inspection,” they simply returned my belongings without offering any assistance. Now I’m stuck with a product that cost me a lot of money, but I can’t wear it because it continually deposits fibers all over my outfits. Their customer service showed zero concern. I demand a prompt resolution—either a replacement liner that doesn’t shed or a full refund—because I refuse to keep paying for an unusable jacket.
I purchased a wool jacket from Barbour, but it has been shedding excessively, leaving clumps of wool everywhere. I attempted to return the jacket, as this level of shedding is completely unacceptable for a premium-priced product. However, customer service dismissed my concern, stating that "this is ...
I bought a Barbour brand jacket as a gift for my spouse from Soylu Store, expecting quality from such a reputable name. But the very first time it was worn, it developed white pilling and strange discoloration on the fabric. This is absolutely unacceptable — a jacket of this price and supposed quali...
On November 16, 2024, I purchased a Barbour jacket from the Zorlu Vakkorama store. After wearing it just 3-4 times within a week, I noticed significant discoloration on the sleeves. I sent the jacket for inspection, but I was told it was “user error” rather than a manufacturing defect. When I conta...
I purchased a Barbour Carloway Wax Jacket in February of last year, but only wore it a few times due to the season. When I tried it on again this year, I noticed heavy pilling, clumping, and stains on the fabric. My wife’s jacket from the same store had no issues, so I immediately contacted customer...
In December 2023, I bought a pair of Barbour rain boots from their Selamiçeşme, Istanbul store as a gift for my spouse. The boots were barely worn and kept in excellent condition, yet recently, the left boot developed a tear, and the right boot started leaking without visible damage. I took them ba...
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