About one year ago, I purchased a Samsonite Move Black Backpack from the Desa Izmir Agora store. Around four months ago, the bag developed a defect in the inner stitching, which began to unravel. Since my bag is still under warranty, I contacted the Samsonite store in Istanbul Akmerkez and sent it in for inspection.
To my surprise, Samsonite informed me that the defect was not considered a manufacturing fault but rather a customer usage error. No explanation was given as to what kind of “misuse” could have caused the issue. Furthermore, they provided no repair or replacement option, leaving me with a defective product and no solution.
I chose Samsonite precisely because I trusted the brand’s reputation for durability and quality. Having the warranty claim dismissed without a clear justification is unacceptable and undermines customer confidence. I request that Samsonite stand behind its product and either repair or replace my backpack under warranty. My grievance should be resolved promptly, as customer satisfaction must not be ignored.
Dear Samsonite Representative, I am writing to express my dissatisfaction with a laptop bag I purchased from your store at Istanbul Optimum Mall (DESA). The leather on the handle and edges of the bag has started to wear and deteriorate within the warranty period. I returned the product to the store ...
I purchased my Samsonite Spectrolite 3.0 backpack about three years ago. Only two months after purchase, the leather parts of the bag started peeling, and this problem has continued for almost three years. Because I trusted the Samsonite brand, I did not send the bag to service while it was still un...
I purchased a men’s toiletry bag from the Samsonite store at İzmir Agora Mall. About one month after I started using the product, a collapse occurred in the upper middle section of the bag, and the issue has not improved since. I use this bag solely to carry my grooming items, which is precisely it...
I purchased a Samsonite shoulder bag from the Hilltown store. I did not use the bag at all during the winter and only started using it this summer. However, about one month ago, I noticed that the strap began to peel and the leather started to flake off. Yesterday, I took the bag to the IstinyePark...
I purchased a BIZ2GO bag from Adesa Mağazacılık/Samsonite store in Izmir İstinyepark AVM on May 21, 2023. After only 1.5 months of use, the bag lost its form and quality. I initially contacted the Izmir Istinyepark store where I purchased it. They notified headquarters, and I continued to use the ba...
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