Aras Kargo lost the item I sent through Dolap and, despite my repeated requests, has not provided any compensation. Dolap informed me via email that the Akmerkez branch had been notified about starting the compensation process for my order (tracking number: SP09643347231). However, when I visited the branch, they refused to make any payment or take action.
The email also suggested I reconnect with Live Support if the branch failed to initiate the compensation process. I’ve followed all the instructions, but there has been no resolution. It’s unacceptable for a reputable service to mishandle a customer’s package and then deny responsibility. I demand immediate compensation for my lost item and accountability from both Aras Kargo and Dolap.
I was expecting some packages to be delivered by Aras Kargo. Today, I received a message saying the delivery was completed, but nothing had been deliv...
My package, which arrived in Turkey from abroad within a week, went missing at the Üsküdar/Setbaşı branch. Aras Kargo claimed it was delivered on December 18th, but I was at home, and no one rang the doorbell. I wasn’t even called on the phone. I asked around the area, but my package is nowhere to b...
Aras Kargo did not deliver my package, yet I received a message stating, "Your shipment has been delivered." However, I never received anything. I have no idea where my package is or who will cover my loss. No one from Aras Kargo has contacted me, and despite my attempts to get information, I am lef...
I have two packages with tracking numbers 44472798213767 and 4472820428118 that have been stuck for days, unable to be delivered from Istanbul to Izmit. I have reached out to Aras Kargo multiple times, yet there has been no response or action taken to address my issue. I have yet to receive any call...
I sent a package with Aras Cargo on 11.10.2024, shipment number 4088058919380. The package was not delivered to the address written on it but instead left at a place called Mal Kabul3, as they claim. Despite calling the branch numerous times, I could not reach them by phone. After opening a complain...
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