On February 21, 2026, at 11:30 PM, I purchased ticket number 3 (PNR) from AJet for the İzmir–Istanbul flight. We learned that my cousin had a seriously ill relative in Istanbul, and he urgently needed to travel from İzmir to Istanbul.
Even though he arrived at the airport approximately 30 minutes before departure, the airline staff did not allow him to board the flight and stated that the gate was closed. They did not offer any assistance. As a result, my cousin was unable to reach his critically ill relative in time.
In such an urgent and sensitive situation, especially during the month of Ramadan, I expected at least some understanding and flexibility. No alternative solution was offered, and we did not see any effort to resolve the situation. We were simply told that the ticket was forfeited.
To resolve this grievance, I request a refund of the ticket for the relevant flight, or at the very least that the ticket be converted into an open ticket for future use. I also request a written apology. I ask that my complaint be taken into consideration and that I be informed about the outcome of the review process.
On 29.01.2026 I was scheduled to fly with Ajet on flight VF4226 from Ankara to Malatya, with PNR code 3ZD42A. I arrived at the airport at around 15:00 and I did not have any checked luggage. When I spoke to the staff, they asked if I had a QR ticket. I confirmed that I did, and they told me that I c...
On 16 November 2025 at 11:45, I purchased flight tickets from AJet for my wife and two children (ages 13 and 3) from Istanbul Sabiha Gökçen Airport to Ankara Esenboğa Airport under the PNR code 3DP88Z. First, without my knowledge, my wife’s seat was changed from 22C to 20C, leaving my children seate...
I had a scheduled flight with Ajet on 05.12.2025 at 07:10 from Istanbul Sabiha Gökçen Airport to Diyarbakır, with reservation number 3YZC35. I was waiting at the gate number stated on my ticket from 04:00 onwards. However, since the gate number was changed without any notification to me, I was not a...
I purchased AJet tickets for my family, including my son, for the flight from Çukurova to Cairo on January 5, 2026, under booking code 3YLB4D. During the purchase process, AJet collected all of our passport details, including my son’s passport, which still has four months of remaining validity. At n...
I would like to share the grievance we experienced on our Ajet flight from Ankara to Dalaman (PNR Code: 36daqt, Seats: 10A–10B) on October 13, 2025. We arrived at the airport on time and presented all required documents. However, the airline staff stated that we would not be allowed to board because...
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