AJet Refused Boarding Despite Arrival Before Flight Departure
On February 21, 2026, at 11:30 PM, I purchased ticket number 3 (PNR) from AJet for the İzmir–Istanbul flight. We learned that my cousin had a seriously ill relative in Istanbul, and he urgently needed to travel from İzmir to Istanbul.
Even though he arrived at the airport approximately 30 minutes before departure, the airline staff did not allow him to board the flight and stated that the gate was closed. They did not offer any assistance. As a result, my cousin was unable to reach his critically ill relative in time.
In such an urgent and sensitive situation, especially during the month of Ramadan, I expected at least some understanding and flexibility. No alternative solution was offered, and we did not see any effort to resolve the situation. We were simply told that the ticket was forfeited.
To resolve this grievance, I request a refund of the ticket for the relevant flight, or at the very least that the ticket be converted into an open ticket for future use. I also request a written apology. I ask that my complaint be taken into consideration and that I be informed about the outcome of the review process.
