I purchased a ticket today from Ajet to fly from Istanbul Sabiha Gökçen at 10:30 and paid approximately €180 with my Visa card. The payment was successfully taken from my bank account and I received a bank notification confirming the charge. However, I did not receive any PNR, boarding pass, or booking confirmation from Ajet, and I also did not receive any confirmation email. Because of this, I currently have a payment taken from my card but no valid booking information, and I am concerned about my travel plans and the risk of losing this money. I checked my email, including spam and junk folders, and there is no message from the airline. I also tried to reach your customer support call center, but my calls were not answered. I sent an email regarding this issue, but I have not received any reply so far. I request that my booking be located and my PNR and confirmation for the 10:30 departure from Istanbul Sabiha Gökçen be sent to me as soon as possible. If no booking exists despite the charge, then I demand a full and prompt refund of the approximately €180 taken from my Visa card. I kindly ask you to urgently investigate this issue and inform me of the result. The ticket was purchased under the name J. Adams.
Hello, I’m writing with deep frustration about a serious issue I experienced with AJet. I attempted to purchase a ticket, and the payment was successfully withdrawn from my bank account. However, I never received a PNR number, and therefore, no ticket was issued. I immediately contacted AJet’s cust...
I would like to share the issue I experienced with my October 26, 23:55 Ajet flight from Istanbul Sabiha Gökçen to Sharm El Sheikh (PNR: vg653007). Initially, I was informed that the flight was delayed by 15 minutes, but afterward, there was no announcement or notification regarding the cancellation...
I purchased flight tickets from AJet, but after the airline made last-minute schedule changes, I decided to cancel. The cancellation was confirmed and approved, and I was told that I would receive a full refund. However, days have passed, and I still haven’t received any payment back to my account. ...
I travelled with my family on Ajet flight VF105 from Istanbul Sabiha Gökçen to Basel on 8 January 2026, under the name H**** M. Our checked baggage was not loaded onto the aircraft in Istanbul, and as a result, our bags never arrived in Basel. It has now been three days, and we still have no informa...
On September 25, 2025, while attempting to book a flight to Prague scheduled for March 22, 2026, through Ajet’s website, I received an error message stating, “We are unable to process your transaction,” and the system logged me out of the page. Despite this, ₺9,998.30 was charged to my Garanti Bank ...
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