On the night of 24 February, I purchased a ticket via the AJet website for the Istanbul–Ordu flight on 28 February at 07:30, using my credit card. The reservation code of my ticket is 3S4UBE. Less than 10 hours after purchasing the ticket, due to a compulsory situation that made it impossible for me to travel, I called AJet customer service to cancel or postpone the ticket. The customer representative I spoke to on the phone informed me that the ticket could not be cancelled and that I did not have a right to cancellation within 72 hours of the flight time. When I stated that I would at least like to change the date, I was told that this would only be possible if I paid an additional amount equal to the original ticket price. However, on AJet’s own website there are clear advertisements and information indicating that ticket cancellations can be made. I do not find it acceptable that no support was provided even though I reported my situation very shortly after purchasing the ticket and for a compulsory reason, and that the information on the website contradicts what is stated by the call center. I kindly request that the full ticket amount for my flight with reservation code 3S4UBE be refunded to me without any deductions.
I purchased an international ticket from AJet well in advance, only to find out that the flight was canceled just two weeks before departure. The options I was given were disappointing and inconvenient: either fly a day earlier, change to a different date, or get a refund. None of these addressed th...
Today (21 August 2025), I contacted Ajet customer service regarding my flight. I wanted to change my Istanbul – Dalaman flight on 2 September 2025 at 00:30 to the flight on 31 August 2025 at 17:50. Despite the fact that there are still 10 days left, my request was rejected with the explanation that ...
I booked a flight with AJet (Flight VF3074, Istanbul to Izmir, February 7, 2025), only for it to be canceled just two days before departure due to vague “operational reasons.” With no alternative flights available, I had no choice but to cancel my ticket. I planned my entire trip around this flight...
I purchased tickets via AJet for a 4-person trip on the Sabiha Gökçen – Bosnia and Herzegovina route for the dates 18–23 January. When I wanted to cancel the ticket of only one passenger, I was informed that out of the total payment of approximately ₺8,000, only the tax amount of around ₺2,000 could...
I wanted to make changes to my plane ticket, which I purchased earlier the same day, but Ajet told me that I couldn’t make any changes and that I would be charged a fee if I tried. I reminded them that I was still within the 24-hour period during which changes and cancellations are legally allowed, ...
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