Ajet Delay Made Me Miss My Brussels Flight and Left Me Stranded

I purchased flights operated by Ajet through City Travel for January 11, 2026: a 10:25 AM Dalaman–Sabiha Gökçen flight and a 2:30 PM Sabiha Gökçen–Brussels flight. Because City Travel sent me a single ticket by email, I understood these flights to be connecting flights.

The Dalaman–Sabiha Gökçen flight was delayed by 4 hours and 55 minutes due to weather conditions. Before boarding, I specifically informed the Ajet counter staff that I had a connecting flight to Brussels and asked what would be done to avoid any issues. I was told that I would be transferred to another flight once I arrived in Istanbul and that there would be no problem.

The plane took off at 3:20 PM, and we landed at Sabiha Gökçen about 1 hour and 10 minutes later. By that time, the 2:30 PM Brussels flight had already departed. After landing, I went to the Ajet sales office and asked to be placed on my connecting flight, but I was told that two separate tickets had been issued, that I was technically considered to have missed the flight, and that I would need to purchase a new ticket.

I tried repeatedly to contact City Travel, both by phone and through the app, but I could not reach anyone because the phone numbers they provided were not working. Because Ajet failed to get me to Istanbul on time and then offered no solution, I was left stranded at the airport and had to pay out of pocket to stay overnight at a hotel in Istanbul. The next day, I again had to buy a new ticket with my own money to reach Brussels.

Afterward, I contacted City Travel again and did not receive a response for a long time. Only after I said that I would file a complaint did they reply about a week later, and despite all the inconvenience and losses I suffered, they stated that they could refund only $7.

Due to Ajet’s delay and misleading or insufficient information, as well as City Travel’s inaccessibility and irresponsible handling of the situation, I suffered serious financial and emotional damage. I am requesting a full refund of my January 11, 2026 Dalaman–Sabiha Gökçen and Sabiha Gökçen–Brussels tickets, reimbursement of the hotel accommodation cost in Istanbul, and, as compensation for the inconvenience, a Brussels–Dalaman ticket as a goodwill gesture.