On August 21, 2025, I purchased an eyeshadow from the Golden Rose brand at the Watsons Izmir Karsiyaka Carsi branch. When I got home, I noticed that the eyeshadow had come out of its case and was broken. I did not damage the product in any way; I had only walked home for about 10 minutes. Only one c...
On July 9th, I shopped at the Watsons store in Malatya Park Shopping Mall and was given a ₺200 discount code valid online. Also on July 9th, I used this code to create two Elidor shampoo Click and Collect lists online. On the morning of July 10th, I received an email saying, "Your products are ready...
I got some masks from Watsons through Trendyol on September 25th, and they showed up brown and spoiled, smelling really bad. I waited a whole week for a solution, and then I discovered they had opened a return request for me without even letting me know. Don't make choices for me without asking firs...
I feel like Watsons is messing with me. I made a purchase five days ago using ₺400 worth of Watsons points. And now, just when I was eagerly anticipating my package, they went ahead and canceled my order. Hey, they did it without asking me! They claim they'll give me a refund for the points, but eve...
Yesterday, I bought Toni & Guy's Sea Salt Hair Spray from Forum Bornova Watsons. As soon as I bought it, I sprayed it on my hair outside and tried it. After 10 minutes, my whole skin turned red and the product gave me a terrible allergy. I immediately went back to Watsons and told the lady in charge...
I asked for a sulfate-free shampoo after getting a keratin treatment straightened at your Kayseri Forum location. I highlighted its necessity, and you...
""Quickly turned and informed""
Hello there, I made a purchase using my points and had to cancel it because I accidentally chose the wrong product. So, I still haven't gotten my poin...
"The day I wrote the complaint, I was contacted, but then no one got back to me and the issue is still ongoing. The store official directs me to support, and support directs me to the store. Making a return shouldn't be this difficult."
I placed a "Click & Collect" order with Watsons, a popular health and beauty retailer in Turkey. However, I decided to return the order and did not pi...
I placed an order for two items at Watsons on November 11th. Despite choosing store delivery, my package arrived a whopping 20 days later. Frustrated by the delay, we purchased the items elsewhere, and I requested the order to be canceled and refunded. They insisted I had to wait until the delivery ...
"Thanks for everything. My problem is solved."
I made a purchase of ₺345 from Watsons website on 03.10.2023. 4 of the items I ordered were missing. I called customer service and complained. They al...
On November 11, I got two sets of shampoo at a discount. A message said they'd be at the store in one month, on November 9. I went there and couldn't find the goods. They said they were on their way in another message. I went back and forth to the store two or three times during this time because I ...
I couldn't see how much I paid for the rewarded product from Kale Center Watsons because they went through the cash register without a discount and some of the contents of the file were removed from the mail. Later, when I went home and calculated why I had earned so much, I examined why they had le...
On December 1, 2023, despite receiving a message stating that my online order with the number 0108723664 would be delivered to the store within 1-3 business days, today it was refunded. When I inquired about the reason for the cancellation of my seemingly canceled order, I was informed that it was d...
"Thank you for solving the problem."
On November 23, 2023, I took advantage of the Watsons discount and ordered Maybelline New York falsies surreal mascara. The product was returned on No...
you guys are a total mess! Customer service called me on Thursday, saying my return made it to the warehouse. today, I'm here writing to you, and it still hasn't reached the warehouse. Seriously? On top of that, they go ahead and issue a refund even before my stuff arrives. plus, I've been waiting f...
On 12/10/2023, I placed an order (Order No: 0096503886) for the vitamin C serum on your online shopping site. After MNG Cargo handled the shipment, I emailed you regarding my request for a refund. It has been 23 days since you assured me that returns were processed within 14 days. Even if there is a...
The order I placed on November 5, 2023, has still not been shipped as of November 15. Moreover, even though I placed another order on the same date, it was shipped and delivered to me, but the product arrived in pieces. I requested the cancellation of my second order, both due to such poor service a...
I placed an order on the Watsons mobile application on September 21st. Later, I decided to return the order, and I handed it back when the shipment arrived at my address. I didn't open the package or anything; the courier acknowledged it was okay. However, when checking the shipment movements on the...
I'm really unhappy with Watsons. They won't give me a refund for a product they accidentally sent me. I called the shipping company, and they said there was no damage in the earthquake zone where I live. It's been a few days and they still haven't given me back my money. When are you going to give m...
I'd like to tell you about a recent frustrating experience I had with Watsons. I ordered a perfume for women from their store, but they delivered a men's fragrance instead. I began the return process promptly a week ago, but I'm at a loss for words due to the lack of response via email or phone. My ...
Watsons sent my order of Revolution brand 2 makeup supplies that I placed on 31.07.2023 to Cevahir Shopping Center as Urban Shampoo. I have previously sent the images of the related incorrect cargo as an e-mail for request. They told me to send a refund of the cargo, but the mall store employees sai...
I recently purchased a serum and hair mask at a significant discount from Watsons. I was pleased that it was shipped the same day. My excitement quickly turned to surprise when I saw that they had handed over my parcel to an unknown courier named Sendeo. I received a delivery confirmation, but the p...
Watsons recently sent me the wrong product after I purchased Gillette Fusion5 5x replacement blades. Dealing with their customer service has been a nightmare - they appear to have no understanding of their own processes. The entire return and refund process has been a nightmare. They initially said ...
