Watsons Refund For The Defective Product Has Not Been Processed Yet
On 12/10/2023, I placed an order (Order No: 0096503886) for the vitamin C serum on your online shopping site. After MNG Cargo handled the shipment, I emailed you regarding my request for a refund. It has been 23 days since you assured me that returns were processed within 14 days. Even if there is an issue with the shipment tracking, you provided a return code in the previous emails, confirming the product was defective. Now, after dealing with the return of the faulty product, I am struggling to obtain a refund. I prefer not to resort to the Consumer Arbitration Board and believe resolving this matter will contribute to maintaining reliable customer satisfaction. Please proceed with the return process and ensure the requested amount is transferred to my account. Thank you in advance for your attention and assistance.
Dear valued customer Aslı D., We will get back to you regarding your feedback as soon as possible. You can share your thoughts and experiences about Watsons with us between 09:00-22:00, 7 days a week. Wishing you wonderful days as the Watsons Family, Watsons Communication Center
