On 12/10/2023, I placed an order (Order No: 0096503886) for the vitamin C serum on your online shopping site. After MNG Cargo handled the shipment, I emailed you regarding my request for a refund. It has been 23 days since you assured me that returns were processed within 14 days. Even if there is an issue with the shipment tracking, you provided a return code in the previous emails, confirming the product was defective. Now, after dealing with the return of the faulty product, I am struggling to obtain a refund. I prefer not to resort to the Consumer Arbitration Board and believe resolving this matter will contribute to maintaining reliable customer satisfaction. Please proceed with the return process and ensure the requested amount is transferred to my account. Thank you in advance for your attention and assistance.
On February 10, 2023, I purchased the NYX Professional Makeup Bare With Me Concealer Serum from Watsons Online. Within a short period of time, the pump of the product became faulty, rendering it unusable. I initially reached out to NYX customer service to report the issue, but they directed me to co...
On May 2, I placed an order on the website, my order number is 0065230403, but I was told that my cargo was lost and entered the research process by the cargo company and the situation was reported. They rightly said that my refund should be from your side, but I have been trying to get my refund fo...
Hello, on November 9, 2023, I took advantage of Watsons' exclusive one-day campaign, purchasing three skincare serums for a total of 150 TL online. I promptly made the payment. However, today, I was shocked to receive a message stating that my approved order was canceled at 8:32 PM. I put significan...
Watsons sent my order of Revolution brand 2 makeup supplies that I placed on 31.07.2023 to Cevahir Shopping Center as Urban Shampoo. I have previously sent the images of the related incorrect cargo as an e-mail for request. They told me to send a refund of the cargo, but the mall store employees sai...
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