I have been using Paysend’s services from Greece for more than 5 years and was generally a loyal user, yet my account wa...s recently closed in a way I find completely illegitimate and improper. After closing my account without any prior notice or reasonable time given to withdraw my remaining balance
On 31 August 2026 I made a transfer of 142.97 USD via Paysend from Paysend PLC to OJSC MBANK. The amount was withdrawn f...rom my account, however the receiver never got the money because the bank rejected these funds. Although the transfer was rejected, the money has still not been returned to me for
My brother sent me money from France through Paysend, but I am unable to transfer or withdraw the money to my Ziraat Ban...k account using my Visa card. During the transaction, I repeatedly receive the following error message: “The card details you entered are incorrect. Please carefully check the card
On Thursday, December 11, I made two separate money transfers to my spouse through Paysend, totaling approximately 30,00...0 TL. The payments associated with transaction numbers 18673540800 and 18679018600 have neither been received by the recipient nor returned to me. As of today, one full week has pa
I am very frustrated with Paysend because my money has been on hold for the past three days and I still have no answers.... Every time I try to reach out, I only receive the same repeated generic messages, with no actual support or explanation. There is no real person taking responsibility or providing
On February 16, 2025, at 07:14, I transferred €1,100 from my bank account (HR42 2402 0063 2126 6555 9) to my Paysend acc...ount. However, the money never arrived. Then, on February 18, 2025, at 19:05, I made another transfer of €215 from the same bank account to the same Paysend account, and once agai
On January 21, money was sent to me via Paysend from Miami, USA directly to my IBAN account. It has now been 23 days, an...d I still have not received the funds. The money has not been credited to my account, nor has it been returned to the sender. During this time, I have messaged Paysend 52 times se
On October 28, I sent money using Paysend, but the transfer is still showing as pending inside the app. The funds have n...ot been delivered to the recipient, and my money remains stuck. I expected a fast and secure transaction, but instead I am left waiting with no solution. I tried reaching out to P
On the 23rd of this month around 7:00 AM, I used Paysend to send money to my father’s bank card back home. However, even... after five days, the money has still not arrived in his account, and it has also not been returned to my own card. I check every single day, but there is no sign of the transfer
It has been 5 days since funds were deposited into my Paysend account, yet I am still unable to use the remaining balanc...e because my account has not been approved. I connected my account to Apple Wallet and was able to spend most of the money, but now I cannot withdraw or use what is left. I have a
Hello, I recently used Paysend to send 2,000 Canadian dollars from Canada to Turkey, but the money has still not arrived... in my account. This delay is unacceptable, especially since I have used Paysend before and never experienced such a long waiting time. In previous transfers, the funds arrived qui
Hello, I made an international transfer using Paysend on June 27, 2024, at 15:17 from Germany to Turkey. The amount was ...220€, and I sent it to the recipient’s Denizbank account. However, despite the payment being processed on my end, the funds have still not arrived in the recipient’s account. The
I made a money transfer through Paysend, but the funds never reached the recipient’s account. It has now been 15 days, a...nd my money is still missing with no clear explanation. The transferred amount of 518€ has simply disappeared, leaving me without access to my own funds. I expected a fast and rel
Paysend is a global fintech and international money transfer platform that enables consumers and businesses to send and receive money across borders. The service supports transfers to more than 170 countries and provides delivery options including bank accounts, cards, digital wallets, SWIFT transfers, and cash in eligible markets.
Support Email: [email protected]. U.S. Customer Support Phone: 1-844-938-8840. Customers can also contact support through online chat in the Paysend app or Help Centre. Formal complaints can be submitted to [email protected].
Paysend operates in the digital payments, international money transfer, and fintech industry. Its platform is designed to provide cross-border transfers with upfront information about fees, exchange rates, and the expected amount received.
User feedback is mixed. Customers often praise the convenience and speed of transfers, while recurring complaints involve delayed or failed transactions, account verification, blocked accounts, refunds, and difficulties receiving timely customer support.
If you have experienced a problem with Paysend, you can share your complaint or experience on Xolvie to help other users understand common issues and find relevant solutions.
