Vio.com Couldn't Change Dates 10 Mins After Booking And No Refund

On October 23, 2026, I booked a room at Wish More Hotel Istanbul through Vio.com for a stay between November 5 and 8, 2026, and I was charged a total of $229.32. Ten minutes after completing the reservation, I realized that I had accidentally selected the wrong dates. Within about 10 minutes of making the booking, I contacted the hotel reception to request a simple date change. Instead of attempting to assist, the receptionist refused to help and told me to deal directly with the booking company. I then immediately reached out to Vio.com and was connected with a representative named Shawn S***. Rather than helping me adjust the dates, my reservation was canceled and I was not given any refund. What makes this especially frustrating is that I took action just 10 minutes after the booking, and I was not asking for anything unreasonable, only a straightforward date correction. Afterwards, I received emails from Vio.com, including a message from representative Shawn S*** confirming the cancellation and another email explaining that they had to follow their policy, where my request for a refund or simple date change was declined. I am extremely disappointed with how both Wish More Hotel Istanbul and Vio.com handled this situation, as neither party showed flexibility or a willingness to resolve what should have been a simple issue. I never had the opportunity to stay at the hotel, so I cannot comment on the quality of the accommodation, but the customer service and booking experience were very unsatisfying. I kindly request a full refund of the $229.32 that I was charged, or at minimum a fair alternative solution such as a date change or credit that I can use for a future stay, considering that I reported the error within 10 minutes of making the reservation and have emails from Vio.com confirming how the case was handled.