I Face Booking Failure on Vio.com After Payment Without Reservation

I booked a hotel stay through Vio.com and immediately paid the full amount, expecting a confirmed reservation. When I called the hotel to verify my booking, they told me “We don’t have your reservation.” Confused, I checked my bank statement and saw Vio.com had withdrawn my payment, yet no confirmation email or booking reference ever arrived.

I never received any notice of an issue, and Vio.com never followed up. After waiting two days, I contacted Vio.com support—but there’s no live customer service, and no one responded to my emails or chat requests. Meanwhile, the hotel insists they have no record of my stay.

This “reservation not found” and “payment taken” situation is unacceptable. I demand that Vio.com either confirm and honor my booking immediately or issue a full refund of my payment. Please resolve this promptly to avoid further action.